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HM
ClosedCF · d89f04bec175

Briefing and Early Engagement - HMRC Contact Centre as a Service

H M REVENUE & CUSTOMS
Status
Closed
Estimated
—
Published
09 Dec 2024

Key facts

Notice ID
cf-f652594e-a318-47dc-bfa2-d89f04bec175
CPV code
48512000 · Software packages
Source
Contracts Finder

Timeline

  1. Published
    09 Dec 2024

Description

HMRC is continuing its early engagement activities for the development of a single Omni-Channel Contact Centre as a Service (CCaaS) solution to replace its current legacy services. This update marks the next step in the programme, providing additional details for suppliers and inviting participation in an EOI Supplier Briefing Event. Key Information The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products; 2. Service design, implementation and configuration services; 3. Run & Support services, including proactive maintenance and testing; 4. Ongoing Run & Optimise services with an option for incentivised innovation and optimisation The department intends to seek bids from System Integrators (Implementation Partner(s)) in collaboration with CCaaS Software Vendors. Next Steps Two key documents have been made available as part of this notice: 1. CCaaS Programme Briefing Notice - A high-level overview of the programme, including its scope and indicative commercial timelines 2. Supplier Briefing Event Attendance Request Form - Suppliers interested in attending the EOI Supplier Briefing Event must complete and return this form To be invited to the EOI Supplier Briefing Event, suppliers must meet a set of criteria as outlined in the form. Further Details • This stage of early market engagement remains informal and will assist HMRC in understanding market capabilities and refining its specifications • Participation is by invitation only and will be at HMRC's discretion • Procurement under the Competitive Flexible Procedure, in accordance with the Procurement Act 2023, is anticipated to commence in early 2025. Key Dates and Registration • Suppliers wishing to participate must download and complete the Supplier Briefing Event Attendance Request Form by 17th January 2025. Invitations to the EOI Supplier Briefing Event will be issued following a review against the criteria. Disclaimer - This notice is issued as part of HMRC's transparency and engagement processes under the Procurement Act 2023 (PA23), and should be regarded as satisfying part of the statutory requirements prior to the formal launch of the procurement process. - HMRC reserves the right to amend, revise or cancel any part of this engagement, including but not limited to the criteria, scope, timelines or approach outlined in this notice, the CCaaS Programme Briefing Notice or the Supplier Briefing EOI Form. Nothing in this notice or related documents commits HMRC to any specific approach, criteria or timetable. - This notice does not constitute an Expression of Interest (EOI) or the start of the formal procurement process. HMRC reserves the right to amend its engagement approach as the programme evolves. For more information, please see the CCaaS Programme Briefing Notice.

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2,949 noticesopen · sorted by deadline ascending
Page 4 of 148
Time to close
Value
Type
Buyer
Notice
Closing today / tomorrow20 notices
TODAY
06 Jul
£1.7m
Estimated
Tender
FTS · Services
GP
Great Places Housing Group Limited
Show Homes: Interior Design Framework
Business services· Published 10 Jun
TODAY
06 Jul
—
Estimated
Tender
CF
TO
The Office of the Police & Crime Commissioner
Invitation to Tender: Community First Aid
Education & training· Published 11 Jun
TMRW
06 Jul
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Estimated
Tender
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CC
Cambridgeshire County Council
26056 Cycling Maintenance, Repair and Refurbishment Programme
Repair & maintenance· Published 21 May
TMRW
06 Jul
—
Estimated
Tender
FTS · Supplies
LA
LEO ACADEMY TRUST
Gas Tender LEO Academy Trust
Petroleum & fuel· Published 26 Jun
TMRW
06 Jul
—
Estimated
Tender
FTS · Supplies
LA
LEO ACADEMY TRUST
Electricity - LEO Academy Trust
Petroleum & fuel· Published 26 Jun
TMRW
06 Jul
—
Estimated
Tender
FTS · Works
SD
South Downs National Park Authority
Surface repairs and improvements to the South Downs Way National Trail, Salt Hill, East Meon, Hampshire
Construction work· Published 08 Jun
TMRW
06 Jul
£72k
Estimated
Below-thresh.
FTS · Services
NM
Newry, Mourne and Down District Council (NMD)
Tender 27/2026 - PEACEPLUS PP1022 - Ballymote Centre – BCP Energy Efficiency Upgrades
Architecture & engineering· Published 08 Jun
TMRW
06 Jul
£1.9m
Estimated
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HA
Health and Safety Executive
THE PROVISION OF SPECIALIST TRAINERS TO SUPPORT HSE IN THE DELIVERY OF THEIR COMMERCIAL TRAINING AND EVENTS
Business services· Published 09 Jun
TMRW
06 Jul
£3.6m
Estimated
Tender
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WY
West Yorkshire Combined Authority
Communities, Consultation & Engagement Framework
Other services· Published 05 Jun
TMRW
06 Jul
£300.0m
Estimated
Tender
FTS · Services
LB
London Borough of Ealing
RE-OPENING - Light Touch Framework for Supported Accommodation and semi-independent Living for Young People
Health & social· Published 03 Jun
TMRW
06 Jul
—
Estimated
Tender
FTS · Services
SP
Scottish Prison Service
SPS-02290 Provision of Coach Hire Services
· Published 02 Jun
TMRW
06 Jul
£40k
Estimated
Below-thresh.
FTS · Supplies
WS
West Suffolk Council
West Suffolk Council - INVITATION TO QUOTE FOR SUPPLY AND DELIVERY OF BEDDING PLANTS for Summer ‘27 and Spring ‘26
Agricultural products· Published 16 Jun
TMRW
06 Jul
£22.0m
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DT
DfI Transport and Road Asset Management (TRAM)
DfI TRAM Road Asset Management – Road Restraint Systems Framework
Construction work· Published 19 Jun
TMRW
06 Jul
£800k
Estimated
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CS
CORSERV SOLUTIONS LIMITED
Engineering Services for Castle Quarry
Construction work· Published 01 Jul
TMRW
06 Jul
£1.5m
Estimated
Tender
FTS · Services
TE
the Education Authority
Provision of Vehicle Bodywork and Accident Repair Services
Repair & maintenance· Published 08 Jun
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06 Jul
£13.0m
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Tender
FTS · Supplies
SC
SUPPLY CHAIN COORDINATION LIMITED
Wigs and Associated Accessories
Medical equipment· Published 11 Jun
TMRW
06 Jul
—
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CF
KM
KBS Maritime Ltd
Building Rewire Projects
Construction work· Published 08 Jun
TMRW
06 Jul
£50k
Estimated
Below-thresh.
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WT
Wem Town Council
Christmas Lights
Electrical machinery· Published 04 Jun
TMRW
06 Jul
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Below-thresh.
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WT
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Christmas Lights
Electrical machinery· Published 01 Jun
TMRW
06 Jul
£2.6m
Estimated
Tender
FTS · Services
NC
Newport City Council
Provision of a School Management Information System (MIS) to Schools within Newport
Electrical machinery· Published 08 Jun
Page 4 of 148
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