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165,209 noticesclosed · sorted by publication date

Page 400 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

14 Feb

£100k

Estimated

Closed

Northumbria University

GB-Newcastle Upon Tyne: T24/0052 Ultra violet (HPLC UV) systems

Laboratory equipment· Published 20 Jan

CLOSED

22 Feb

£30k

Estimated

Closed

Diocese of Norwich Education and Academies Trust

CA15186 - Invitation to tender for building compliance software contract across academies within DNEAT and St Benet's.

Software packages· Published 20 Jan

CLOSED

25 Feb

£240k

Estimated

Closed

Coventry City Council (COV)

COV - Alarm Monitoring Service 2025

Business services· Published 20 Jan

CLOSED

20 Jan

—

Estimated

Closed

FTS · Services

Milton Keynes Council

Supported Living Services Open Framework - Second Reopening 2024

Health & social· Published 20 Jan

CLOSED

04 Dec

—

Estimated

Closed

Home Office

Project 18234 - HMICFRS Workforce survey design research

R&D services· Published 20 Jan

CLOSED

20 Jan

£99k

Estimated

Closed

Gloucestershire County Council

Tree Planting and Maintenance works

Agriculture & forestry· Published 20 Jan

CLOSED

19 Feb

—

Estimated

Closed

Hull City Council

Inspection and Testing of Portable Electrical Appliances, Kingston upon Hull

Architecture & engineering· Published 20 Jan

CLOSED

13 Feb

—

Estimated

Closed

London Borough of Bromley

Bromley's Learning Disability Complex Needs Day Service Market Engagement Event

Health & social· Published 20 Jan

CLOSED

20 Jan

—

Estimated

Closed

FTS · Services

Dundee City Council

TENDER FOR THE UPGRADE AND MAINTENANCE OF PARKING METERS IN DUNDEE CITY

Installation services· Published 20 Jan

CLOSED

03 Feb

£25k

Estimated

Closed

Local Government Association

GB-London: Early years - SEND research

R&D services· Published 20 Jan

CLOSED

21 Feb

£100k

Estimated

Closed

Low Carbon Contracts Company Ltd

GB-London: Know Your Customer System

Business services· Published 20 Jan

CLOSED

03 Mar

—

Estimated

Closed

Central Bedfordshire Council

CBC-1720-T-AS Countryside Ranger Service

Health & social· Published 20 Jan

CLOSED

28 Feb

£7.0m

Estimated

Closed

Gloucestershire Constabulary

Independent Sexual Violence Advisor (ISVA) Services

Other services· Published 20 Jan

CLOSED

03 Feb

£106k

Estimated

Closed

University of York

Closed-cycle helium optical cryostat

Laboratory equipment· Published 20 Jan

CLOSED

30 Jun

—

Estimated

Closed

BIP SOLUTIONS LIMITED

International Travel Management Services

Supporting transport· Published 20 Jan

CLOSED

17 Feb

£2.0m

Estimated

Closed

The Growth Company

The Growth Company ITT for the Supply of Mobile Telephone Hardware & Associated Services

Radio & TV equipment· Published 20 Jan

CLOSED

05 Feb

—

Estimated

Closed

National Physical Laboratory

RFQ - BioCentrifuge and Rotors 129563

Laboratory equipment· Published 20 Jan

CLOSED

03 Mar

—

Estimated

Closed

JV North Limited

JV North Consultants Framework

Architecture & engineering· Published 20 Jan

CLOSED

03 Feb

—

Estimated

Closed

UNIVERSITY OF MANCHESTER

Request for Information (RFI) - Full Time MBA Residential

Education & training· Published 20 Jan

CLOSED

06 Feb

£130k

Estimated

Closed

Plymouth City Council

27258 - Medical Assessment Advice

R&D services· Published 20 Jan

Page 400 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025