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165,209 noticesclosed · sorted by publication date

Page 402 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

24 Feb

£6.0m

Estimated

Closed

Red Kite Learning Trust

Moorlands Learning Trust Cleaning Services Framework

Sewage & refuse· Published 17 Jan

CLOSED

10 Mar

—

Estimated

Closed

Competition and Markets Authority

Technical Engineering Advice to CMA for any PR24 Water Re-Determination References

Architecture & engineering· Published 17 Jan

CLOSED

07 Mar

—

Estimated

Closed

Castle School

Castle School Catering Tender

Hotel & restaurant· Published 17 Jan

CLOSED

30 Jan

£125k

Estimated

Closed

General Medical Council (GMC)

Data Analysis Services

IT services· Published 17 Jan

CLOSED

20 Feb

£6.0m

Estimated

Closed

South Lakes Housing

Yewbarrow Lodge Redevelopment

Construction work· Published 17 Jan

CLOSED

04 Mar

—

Estimated

Closed

Hereward College

Hereward College Cleaning Tender

Sewage & refuse· Published 17 Jan

CLOSED

14 Feb

—

Estimated

Closed

Southern Housing

Development Norwood Road & Thurlow Park Road

Construction work· Published 17 Jan

CLOSED

17 Jan

—

Estimated

Closed

FTS · Services

Cornwall Partnership NHS Foundation Trust

NHS2265 - IESO Digital Health 24-25

Health & social· Published 17 Jan

CLOSED

31 Jan

—

Estimated

Closed

SKANSKA CONSTRUCTION UK LIMITED

Series 1800: Structural Steel Bridges - A46 Newark Bypass Scheme

Construction materials· Published 17 Jan

CLOSED

07 Feb

—

Estimated

Closed

Ukaea United Kingdom Atomic Energy Authority

High specification oscilloscope

Laboratory equipment· Published 17 Jan

CLOSED

29 Jan

£20k

Estimated

Closed

Guy's and St Thomas' NHS Foundation Trust

Equipment Maintenance for Ionising Radiology Devices Reference: ST24-P386

Repair & maintenance· Published 17 Jan

CLOSED

31 Jan

—

Estimated

Closed

SKANSKA CONSTRUCTION UK LIMITED

Series 1700: Formwork Reinforcement Concrete (FRC) - A46 Newark Bypass Scheme

Construction work· Published 17 Jan

CLOSED

31 Jan

—

Estimated

Closed

SKANSKA CONSTRUCTION UK LIMITED

Vibro Stone Columns - A46 Newark Bypass Scheme

Construction materials· Published 17 Jan

CLOSED

31 Jan

—

Estimated

Closed

City of York Council

Provision of E-cigarettes

Health & social· Published 17 Jan

CLOSED

20 Feb

—

Estimated

Closed

UK Research & Innovation

UKRI-3727 Framework Agreement for the provision of The British Antarctic Survey (BAS) Food supplies

Food & beverages· Published 17 Jan

CLOSED

31 Jan

—

Estimated

Closed

SKANSKA CONSTRUCTION UK LIMITED

Sheet Piling - A46 Newark Bypass Scheme

Construction materials· Published 17 Jan

CLOSED

17 Apr

—

Estimated

Closed

Solihull MBC

Older People's Service Market Engagement

Health & social· Published 17 Jan

CLOSED

31 Jan

—

Estimated

Closed

SKANSKA CONSTRUCTION UK LIMITED

Series 1400: Electrical Works for Highways - A46 Newark Bypass Scheme

Construction work· Published 17 Jan

CLOSED

14 Feb

£98k

Estimated

Closed

NHS Blood & Transplant (NHSBT)

Net Zero Strategy Consultancy

Sewage & refuse· Published 17 Jan

CLOSED

29 Jan

£16k

Estimated

Closed

Guy's and St Thomas' NHS Foundation Trust

Equipment Maintenance for Non-Medical, Ancillary Equipment Reference: ST24-P437

Repair & maintenance· Published 17 Jan

Page 402 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025