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Page 41 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

04 Mar

—

Estimated

Modification

FTS

Medway Council

Medway Lived Experience Recovery Organisation

· Published 04 Mar

CLOSED

04 Mar

—

Estimated

Modification

FTS

Ofgem

Disability and Diversity and Inclusion Advertising

· Published 04 Mar

CLOSED

04 Mar

—

Estimated

Modification

FTS

Ashford Borough Council

Responsive Drainage Services and Works

· Published 04 Mar

CLOSED

02 Apr

£2.3m

Estimated

Closed

Surrey County Council

Connect to Work Supported Employment Quality Framework (SEQF)

Business services· Published 04 Mar

CLOSED

04 Mar

—

Estimated

Closed

FTS · Supplies

ScotRail Trains Ltd

ScotRail Staff Uniforms

Clothing & footwear· Published 04 Mar

CLOSED

04 Mar

—

Estimated

Modification

FTS

Lee Valley Regional Park Authority

Provision for Lee Valley White Water Centre Roof Remedial Works

· Published 04 Mar

CLOSED

10 Apr

—

Estimated

Closed

DEFRA

NMI: GF Centre of Excellence & NM Standards Adoption

Financial services· Published 04 Mar

CLOSED

19 Mar

£70.0m

Estimated

Closed

The Civil Works Alliance

Cut & Bend fabrication

Mining & minerals· Published 04 Mar

CLOSED

04 Mar

—

Estimated

Closed

FTS · Supplies

ScotRail Trains Ltd

On Train Hospitality Services

Food & beverages· Published 04 Mar

CLOSED

12 Mar

—

Estimated

Closed

The Growth Company

Expression of Interest - Connect to Work: Hull and East Yorkshire

Administration services· Published 04 Mar

CLOSED

10 Apr

—

Estimated

Closed

PROCUREMENT FOR SCHOOLS LTD

St Olave's Grammar School Cleaning Tender 2026

Sewage & refuse· Published 03 Mar

CLOSED

03 Mar

—

Estimated

Modification

FTS

NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)

Digital Weight Management Service

· Published 03 Mar

CLOSED

03 Mar

—

Estimated

Modification

FTS

HEALTHCARE QUALITY IMPROVEMENT PARTNERSHIP

Design and Print Services for Healthcare Quality Improvement (HQIP)

· Published 03 Mar

CLOSED

03 Mar

—

Estimated

Modification

FTS

Warwickshire County Council

WCC Home Learning Environments Evidence-Based Interventions Market Testing

· Published 03 Mar

CLOSED

03 Mar

—

Estimated

Closed

FTS · Services

ScotRail Trains Ltd

Joint Legionella Testing testing from both ScotRail Trains and Network Rail

Sewage & refuse· Published 03 Mar

CLOSED

03 Mar

—

Estimated

Closed

FTS · Services

West Dunbartonshire Council

Provision of Cleaning Services for temporary accommodation and Void Properties

Sewage & refuse· Published 03 Mar

CLOSED

03 Mar

—

Estimated

Modification

FTS

Ministry of Defence, DIO,

LGBT Restorative Measures Communications UK3

· Published 03 Mar

CLOSED

03 Mar

—

Estimated

Closed

FTS · Services

ScotRail Trains Ltd

ScotRail Trains Ltd winter workings

Sewage & refuse· Published 03 Mar

CLOSED

01 Apr

—

Estimated

Closed

CRESCENT PURCHASING LIMITED

CA17309 - Renewable Energy Consortium

Public utilities· Published 03 Mar

CLOSED

17 Mar

—

Estimated

Closed

North East London NHS Foundation Trust (NELFT)

RA356803 - Individual Staff Coaching Services

Education & training· Published 03 Mar

Page 41 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025