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Value

Type

Buyer

Notice

AWARDED

10 Jun

—

Awarded

Tender

FTS · Services

Scottish Fire and Rescue Service

Provision of ProCAD Support

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

University of Kent

Replacement of Roof Covering to the Sports Centre & Stacey Buildings

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

CAMBRIDGE UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

Van hire

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Newport City Council

NCC202600078 - Maintenance of electric refuse collection vehicles operated and managed by NCC

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Newport City Council

Install modern media, music, and bespoke lighting systems in Gwent Crematorium

· Published 10 Jun

AWARDED

10 Jun

£45k

Awarded

Below-thresh.

Leicester City Council

PAN3444 - Pest Control Relocation to St Margarets Depot - Office & Storeroom Refurbishment Works

Construction work· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Oxford Brookes University

Student Records System (SRS) platform and associated support services

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

NHS HAMPSHIRE AND ISLE OF WIGHT ICB

Shared Intelligence Services

Software packages· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Stockton on Tees Borough Council

Durham Lane Entrance Signage

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

THE WHITE HORSE FEDERATION

Framework to provide Purchase to Pay and Education Supply Solutions

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Leicestershire County Council, trading as ESPO

3S_26 Strategic HR and Recruitment Services

· Published 10 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Foreign, Commonwealth and Development Office

CPG/12734/2025 - Provision of Carpentry Services for the BE in Bogota

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Foreign, Commonwealth and Development Office

CPG/12734/2025 - Provision of Carpentry Services for the BE in Bogota

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

MHRA

Understanding the impact of Biological Reference materials for MHRA

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Services

Southampton City Council

Young People Alcohol & Drug Support Service

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Portsmouth City Council

Healthy Lifestyle Case Management System

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Services

UK POWER NETWORKS (OPERATIONS) LIMITED

Emergency Gas Appliance Repairs

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

University of Portsmouth Higher Education Corporation

Enterprise Resource Platform (ERP) System Implementation (SI) partner

· Published 09 Jun

AWARDED

09 Jun

£90k

Awarded

Below-thresh.

London Borough of Haringey

Tree works - Finsbury Park

Architecture & engineering· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Services

Southampton City Council

Sexual Health Locally Commissioned Services - LARC + HIV Testing

· Published 09 Jun

Page 41 of 24522

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.

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