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Value

Type

Buyer

Notice

AWARDED

02 Jun

—

Awarded

Tender

FTS

NORWICH CITY SERVICES LIMITED

Open order - Various void repairs

· Published 02 Jun

AWARDED

02 Jun

—

Awarded

Tender

FTS

The British Broadcasting Corporation (BBC)

BBC SaaS Project Management Tool

· Published 02 Jun

AWARDED

02 Jun

—

Awarded

Tender

FTS

University Hospitals Sussex NHS Foundation Trust

Imaging equipment maintenance - 3DIMENSIONS MAMMOGRAPHY SYSTEM

· Published 02 Jun

AWARDED

02 Jun

—

Awarded

Tender

FTS

Leeds Teaching Hospitals NHS Trust

LGI Generating Station Complex Decarbonisation

· Published 02 Jun

AWARDED

02 Jun

—

Awarded

Tender

FTS

Be One Homes

General Building Materials Supply

· Published 02 Jun

AWARDED

02 Jun

—

Awarded

Tender

FTS

West Midlands Fire and Rescue Authority

Supply and Installation of 10 x AC Ultra Dual 22kW EV chargers

· Published 02 Jun

AWARDED

02 Jun

—

Awarded

Tender

FTS · Services

NORFOLK AND SUFFOLK NHS FOUNDATION TRUST

NNUH Visiting Consultants - Lighthouse 2024-2026

· Published 02 Jun

AWARDED

02 Jun

—

Awarded

Tender

FTS

Mayor's Office for Policing and Crime

MOPAC: Violence Against Women And Girls (VAWG) Expert Reference Group Provider (MOPAC 1176)

· Published 02 Jun

AWARDED

02 Jun

—

Awarded

Tender

FTS

Warwickshire County Council

Case Management Migration

· Published 02 Jun

AWARDED

02 Jun

—

Awarded

Tender

FTS

VIA EAST MIDLANDS LIMITED

Fulwood Bridge Painting

· Published 02 Jun

AWARDED

02 Jun

—

Awarded

Tender

FTS

Chelmsford City Council

Lines and Signs Framework

· Published 02 Jun

AWARDED

02 Jun

—

Awarded

Tender

FTS

NORWICH CITY SERVICES LIMITED

Open order - Agency Staff

· Published 02 Jun

AWARDED

02 Jun

—

Awarded

Tender

FTS

Student Loans Company

Leadership Development - All Leaders

· Published 02 Jun

AWARDED

02 Jun

—

Awarded

Tender

FTS

Warwickshire County Council

Case Management Migration

· Published 02 Jun

AWARDED

02 Jun

—

Awarded

Tender

FTS

Barnsley Hospital NHS Foundation Trust

BFS Car Parking equipment

· Published 02 Jun

AWARDED

02 Jun

—

Awarded

Tender

FTS

Derbyshire County Council

Leashaw Landslide Repair Works

· Published 02 Jun

AWARDED

02 Jun

—

Awarded

Tender

FTS

Nuclear Decommissiong Authority

SABSA Training - Enterprise Security Architecture

· Published 02 Jun

AWARDED

02 Jun

—

Awarded

Tender

FTS

West Midlands Combined Authority

Site Inspections and Reporting for the West Midlands Combined Authority Property And Strategic Assets Portfolio

· Published 02 Jun

AWARDED

02 Jun

—

Awarded

Tender

FTS

COUNTESS OF CHESTER HOSPITAL NHS FOUNDATION TRUST

WEQAS Accreditation

· Published 02 Jun

AWARDED

02 Jun

—

Awarded

Tender

FTS

Royal Armouries Museum

Key Management System Maintenance Services

· Published 02 Jun

Page 415 of 23300

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Notice peek

TenderFTS · 05085d

HMRC Contact Centre as a Service (CCaaS)

HM Revenue & Customs

Status

complete

Awarded

—

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-05085d
Awarded to: CAPGEMINI UK PLC
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

Provision of an implementation partner and CCaaS software vendor to support development of a CCaaS solution to replace its current legacy services. The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products. 2. Service design, implementation and configuration services. 3. Run & support services, including proactive maintenance and testing. 4. Ongoing optimisation of services with the potential for innovation and transformation The procurement process conducted was as follows: Phase 1 - Conditions of Participation - Participants = 13 Suppliers who registered interest in participating in the CCaaS procurement were issued a Conditions of Participation Questionnaire. This included compliance questions, Financial Viability Risk Assessments and several qualitative questions. 13 responses were submitted. Evaluation was conducted against this questionnaire with the top scoring 6 responders being invited to submit initial tenders. Phase 2 - Invitation to Submit Initial Tender - Participants = 5 The top scoring 6 bidders were invited submit initial tenders inclusive of qualitative questions, functional and non-functional requirements, and initial pricing model. 5 initial tenders were submitted by the closing date. An initial Price Per Quality Point (PQP) score was calculated, with the top 3 bidders being taken through to the following Product Validation exercise. Phase 3 - Product Validation Stage - Participants = 3 The 3 highest scoring bidders were invited to participate in a Product Validation Stage. This exercise required participants to configure and demonstrate their proposed solutions against a series of business outcomes, with detailed requirements to be demonstrated in each outcome. The top placed 2 bidders were advanced to Negotiation. Phase 4 - Negotiation - Participants = 2 The down-selected 2 bidders were invited to take part in a series of negotiation workshops aligned to the negotiable contract terms. Suppliers were required to ensure that they provided solutions which met the Authority's required outcomes within the Model Services Contract. Both bidders successfully completed this phase. Phase 5 - Invitation to Submit Final Tenders (ISFT) - Participants = 2 Following negotiation, the two final bidders were invited to submit final tenders and pricing models. These were evaluated and awarded a final PQP score. The top placed scoring bidder has been selected as the Preferred Bidder.

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