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165,209 noticesclosed · sorted by publication date

Page 415 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

27 Jan

£25k

Estimated

Closed

North York Moors National Park Authority

Tourism Campaign evaluation

Business services· Published 14 Jan

CLOSED

12 Feb

£275k

Estimated

Closed

SONI Ltd

SONI050 Internal Audit Services

Business services· Published 14 Jan

CLOSED

11 Mar

£5k

Estimated

Closed

Northumberland County Council

NCC1215 Operator for Wansbeck Square

Education & training· Published 14 Jan

CLOSED

20 Feb

—

Estimated

Closed

Metropolitan Police Service

MET POLICE COUPA EVENT #1847 STAGE 1 (SUPPLIER INFORMATION & TECHNICAL SIFT) THE PROVISION OF VEHICLE DISPOSAL INCLUDING PLEV'S & ASSOCIATED SERVICES VIA CONCESSION CONTRACT REGULATIONS 2016 (CCR 2016)

Business services· Published 14 Jan

CLOSED

14 Feb

£70k

Estimated

Closed

South Derbyshire District Council

Rosliston Forestry Centre Play Feature SDDC/RFC001

Musical instruments· Published 14 Jan

CLOSED

14 Feb

£14.3m

Estimated

Closed

NHS Resolution

Mediation and Neutral Evaluation Services

Business services· Published 14 Jan

CLOSED

03 Mar

£598k

Estimated

Closed

Dorset Police

1120: A Restorative Justice Support Service for Victims of Crime and ASB in Dorset

Health & social· Published 14 Jan

CLOSED

17 Feb

—

Estimated

Closed

Ministry of Defence, DIO,

RFI for The Provision of Military Operational Specialist Team Training (MOSTT) - Cadaveric Surgical Skills Training

Education & training· Published 14 Jan

CLOSED

27 Jan

—

Estimated

Closed

Parliamentary and Health Service Ombudsman

PR2243 - Provision of Behavioural Science Approaches to Improving Casework Processes

R&D services· Published 14 Jan

CLOSED

10 Mar

—

Estimated

Closed

Taylor Wimpey Ltd

M1 Junction 46 Improvements

Construction work· Published 14 Jan

CLOSED

28 Jan

£500k

Estimated

Closed

Eiffage Kier JV HS2 Main Civils Works, Lots C2 & C3

EKFB JV - Mobile Elevating Work Platforms hire-Routewide

Transport equipment· Published 14 Jan

CLOSED

19 Feb

£8.8m

Estimated

Closed

Hertfordshire County Council - Adult Care Services

Provision of N H S Talking Therapies Counselling Services N H S Talking Therapies Counselling Services

Health & social· Published 14 Jan

CLOSED

12 Feb

—

Estimated

Closed

London Borough of Haringey

Safer Estates Contract- Neighbourhood Improvement, CCTV Service, Maintenance & Installation

Radio & TV equipment· Published 14 Jan

CLOSED

28 Jan

—

Estimated

Closed

Shropshire Healthcare Procurement Service

CA15166 - Invitation to Tender for the Civils works for the RAAC Infrastructure Project at The Princess Royal Hospital, Telford

Construction work· Published 14 Jan

CLOSED

13 Feb

—

Estimated

Closed

London Borough of Croydon

Direct Payment Services

Health & social· Published 14 Jan

CLOSED

28 Nov

—

Estimated

Closed

capitalEsourcing

BT94 -North Street Surveying Reports

Construction work· Published 14 Jan

CLOSED

17 Feb

£50k

Estimated

Closed

National Museum of the Royal Navy

Provision of Interpretation for Victory Live: The Big Repair Project

Construction work· Published 14 Jan

CLOSED

28 Jan

—

Estimated

Closed

Sheffield City Council

CLOUGH DIKE CULVERT REPAIRS

Construction work· Published 14 Jan

CLOSED

31 Jan

—

Estimated

Closed

Transport for London

Online Legal Subscription 2025

Business services· Published 14 Jan

CLOSED

14 Feb

—

Estimated

Closed

CAMBRIDGE UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

Provision of a Storage Services for Genomic Nucleic Acids and fibroblast cells.

Architecture & engineering· Published 14 Jan

Page 415 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025