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165,209 noticesclosed · sorted by publication date

Page 422 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

12 Feb

—

Estimated

Closed

2Gether Support Solutions Limited

Major capital works at East Kent Hospitals University NHS Foundation Trust

Construction work· Published 12 Jan

CLOSED

12 Feb

£50k

Estimated

Closed

The Oil & Pipelines Agency

GB-Helensburgh: OPA T726 Removal of Shrubs and stumps from Oil storage Depot Garelochhead Bund

Construction work· Published 12 Jan

CLOSED

12 Feb

—

Estimated

Closed

North Yorkshire County Council

Urban Grass Cutting Services

Agriculture & forestry· Published 11 Jan

CLOSED

31 Jan

—

Estimated

Closed

BRITISH COUNCIL(THE)

Provision of Experts for Sector Skills Gap Analysis under the Zanchito Skills for Jobs Project in Malawi

Architecture & engineering· Published 11 Jan

CLOSED

10 Feb

—

Estimated

Closed

North Yorkshire County Council

Grass Cutting Services

Agriculture & forestry· Published 11 Jan

CLOSED

11 Jan

—

Estimated

Closed

Foreign Commonwealth and Development Office

EMPOWER - Strengthening access to Family Planning (FP) in the Private Sector

Administration services· Published 11 Jan

CLOSED

14 Feb

—

Estimated

Closed

KBS Maritime Ltd

Fire Strategies

Architecture & engineering· Published 10 Jan

CLOSED

03 Mar

—

Estimated

Closed

Ports of Jersey

Convenience Retail, Landside Arrivals - Jersey Airport, Jersey, Channel Islands

Hotel & restaurant· Published 10 Jan

CLOSED

10 Feb

£2.0m

Estimated

Closed

Liverpool City Council

E-Scooter and E-Bike Concession Contract

Transport services· Published 10 Jan

CLOSED

24 Jan

£1.7m

Estimated

Closed

The Riverside Group

Window and Door Replacement Works within London

Construction work· Published 10 Jan

CLOSED

10 Feb

—

Estimated

Closed

NMRN Operations

Appointment for Media Buying Agency (2024)

Business services· Published 10 Jan

CLOSED

11 Feb

—

Estimated

Closed

LOOK AHEAD CARE AND SUPPORT LIMITED

Look Ahead Care & Support - IT Managed Service Provider

IT services· Published 10 Jan

CLOSED

10 Jan

£50.0m

Estimated

Closed

Anchor Hanover Group

Temporary Agency Staff (Care Homes) - C8840

Health & social· Published 10 Jan

CLOSED

12 Feb

£60k

Estimated

Closed

KNOWLEDGE TRANSFER NETWORK LIMITED

Business and Stakeholder Survey

R&D services· Published 10 Jan

CLOSED

09 Feb

£450k

Estimated

Closed

Norfolk and Norwich University Hospitals NHS Foundation Trust

Ultrasound Quality Assurance Project

Repair & maintenance· Published 10 Jan

CLOSED

22 Jan

—

Estimated

Closed

Royal United Hospitals, Bath NHS Foundation Trust

Supply of Shower Heads, Hoses & Inserts

Construction materials· Published 10 Jan

CLOSED

10 Feb

—

Estimated

Closed

Ashford Borough Council

Treasury Management Specialist Advice

Financial services· Published 10 Jan

CLOSED

07 Feb

£980k

Estimated

Closed

UKHSA

The Provision for a Professional Medical / Science Writing Service

Recreational & cultural· Published 10 Jan

CLOSED

10 Feb

£3.0m

Estimated

Closed

Cumberland Council

Provision of Organisational Development, Training and Wellbeing Framework

Education & training· Published 10 Jan

CLOSED

20 Jan

—

Estimated

Closed

PROACTIS TENDERS LIMITED

Grosmont car park woodland

Sewage & refuse· Published 10 Jan

Page 422 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025