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165,209 noticesclosed · sorted by publication date

Page 426 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

31 Jan

—

Estimated

Closed

KINGSTOWN WORKS LIMITED

Gleneagles - First Fix Joinery

Construction materials· Published 10 Jan

CLOSED

14 Feb

—

Estimated

Closed

Stonewater Ltd

00368-AST Communal Metering and Billing Services

Architecture & engineering· Published 10 Jan

CLOSED

21 Feb

—

Estimated

Closed

Ministry of Defence, DIO,

Light Mobility Vehicle - Request for Information

Transport equipment· Published 10 Jan

CLOSED

17 Jan

—

Estimated

Closed

Leeds City Council

Supply and Delivery of Electronic Security Equipment

Security & defence· Published 10 Jan

CLOSED

07 Mar

£6.0m

Estimated

Closed

WESTWARD HOUSING GROUP LIMITED

Roofing Replacement Program

Construction work· Published 10 Jan

CLOSED

14 Feb

£151k

Estimated

Closed

City of London Corporation

The Commons Signage

Transport equipment· Published 10 Jan

CLOSED

21 Feb

—

Estimated

Closed

NHS Property Services

Architects Framework

Architecture & engineering· Published 10 Jan

CLOSED

29 Jan

£45k

Estimated

Closed

DEPARTMENT FOR ENVIRONMENT, FOOD AND RURAL AFFAIRS

Nature and Biodiversity Footprint Phase 1: Scope Development

Sewage & refuse· Published 10 Jan

CLOSED

24 Jan

—

Estimated

Closed

Walsall Council e-Tendering

PME4051 - Pre-Market Sounding Exercise - Community Reablement

Health & social· Published 10 Jan

CLOSED

30 Jan

£500k

Estimated

Closed

Teesside University

GB-Middlesbrough: Wacom Cintiq Drawing Tablets

Construction materials· Published 10 Jan

CLOSED

29 Jan

£75k

Estimated

Closed

BLUECAP RESOURCES LIMITED

Energy Dispersive X-ray Fluorescence Spectrometer

Laboratory equipment· Published 10 Jan

CLOSED

19 Feb

—

Estimated

Closed

Northern Trains Limited

Class 195104 Crash Damage Repair

Transport equipment· Published 10 Jan

CLOSED

24 Jan

—

Estimated

Closed

Shropshire Healthcare Procurement Service

RA347667 - Orthotics Products

Medical equipment· Published 10 Jan

CLOSED

20 Feb

£8.4m

Estimated

Closed

London Borough of Hackney

Concession Contract - Void Utility Management Provider

Public utilities· Published 10 Jan

CLOSED

10 Jan

—

Estimated

Closed

BRITISH COUNCIL(THE)

UK HE Mission to China

Business services· Published 10 Jan

CLOSED

11 Feb

—

Estimated

Closed

Medicines and Healthcare Products Regulatory Agency

Support for Delivering Safety Communications for MHRA - Open Competition

Business services· Published 09 Jan

CLOSED

10 Feb

£3.0m

Estimated

Closed

Fareham Borough Council

e-ITT for the provision of Gas Servicing, Maintenance and Installation for Fareham Borough Council

Construction work· Published 09 Jan

CLOSED

10 Feb

£3.6m

Estimated

Closed

Bristol City Council

PEP PH Bristol Specialist Smoking Cessation Service

Health & social· Published 09 Jan

CLOSED

05 Feb

£16.0m

Estimated

Closed

BLUELIGHT COMMERCIAL LIMITED

BLC-0189 - Social Media Management Platform Framework

IT services· Published 09 Jan

CLOSED

10 Feb

—

Estimated

Closed

Norfolk County Council

Employee Occupational Health Services

Health & social· Published 09 Jan

Page 426 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025