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165,209 noticesclosed · sorted by publication date

Page 430 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

26 Jan

£15k

Estimated

Closed

University Of The West Of England

START School: Programme Evaluation

Business services· Published 09 Jan

CLOSED

20 Feb

£18k

Estimated

Closed

Ripon City Council

Partnering with Alderman Tom F Spence Charity

Sewage & refuse· Published 09 Jan

CLOSED

13 Jan

£7k

Estimated

Closed

Sandwell Metropolitan Borough Council

Senior Care & Housing Support Officer

Business services· Published 09 Jan

CLOSED

05 Feb

—

Estimated

Closed

Brighton & Hove City Council

Supported Living at Brickfields - Market Engagement Activities

Health & social· Published 09 Jan

CLOSED

12 Feb

£4.0m

Estimated

Closed

North East Ambulance Service

Cleaning tender commercial premises pp North East Ambulance Service NHS Foundation (NEAS)Trust

Sewage & refuse· Published 09 Jan

CLOSED

31 Jan

£400k

Estimated

Closed

North Bristol NHS Trust

Further Competition for End User Devices UHBW

Office & computing· Published 09 Jan

CLOSED

13 Feb

—

Estimated

Closed

BFI

Gas Suppression System Upgrade

Electrical machinery· Published 09 Jan

CLOSED

14 Feb

—

Estimated

Closed

N E L Commissioning Support Unit

Intermediate Care Beds for Lewisham

Health & social· Published 09 Jan

CLOSED

18 Jan

£72k

Estimated

Closed

BRITISH COUNCIL(THE)

Invitation to Tender (ITT)-For: Purchase pen for IELTS task takers

Office & computing· Published 09 Jan

CLOSED

09 Jan

—

Estimated

Closed

FTS · Supplies

ScotRail Trains Ltd

ScotRail Workwear with Laundry Service

Clothing & footwear· Published 09 Jan

CLOSED

10 Feb

—

Estimated

Closed

N E L Commissioning Support Unit

Bridging Access Service for Camden

Health & social· Published 09 Jan

CLOSED

14 Feb

—

Estimated

Closed

Birmingham City Council

PQ0573 - RAA Website Support & Maintenance

IT services· Published 09 Jan

CLOSED

14 Feb

—

Estimated

Closed

South Oxfordshire District Council

Transformation of the existing café and bar areas, into a spin studio and multipurpose studio at the Didcot Wave leisure Centre in Didcot

Construction work· Published 09 Jan

CLOSED

29 Jan

£3.0m

Estimated

Closed

Royal Berkshire Fire & Rescue Service

Heat Decarbonisation

Construction materials· Published 08 Jan

CLOSED

07 Feb

—

Estimated

Closed

Gambling Commission

Consumer Voice Research

R&D services· Published 08 Jan

CLOSED

10 Feb

£514k

Estimated

Closed

Sheffield City Council

Security- Burglar and Intruder Alarms

Repair & maintenance· Published 08 Jan

CLOSED

14 Feb

£16.4m

Estimated

Closed

NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

Complex Disability Equipment - Prosthetic Specialised Services For People Of All Ages With Limb Loss on behalf of NHS England South East

Health & social· Published 08 Jan

CLOSED

27 Jan

£100k

Estimated

Closed

Royal Berkshire Fire & Rescue Service

Provision of Estates Development Programme (Minor Works) in relation to Windsor Fire Station Project

Construction work· Published 08 Jan

CLOSED

06 Apr

—

Estimated

Closed

Harper Adams University

CA15116 - Digital Partnership Programme - Request for Information - Prior Indicative Notice (PIN)

Business services· Published 08 Jan

CLOSED

23 Jan

—

Estimated

Closed

LONDON LUTON AIRPORT LIMITED

L24084-Q-JJ - Online Service Quality Monitoring Tool

Software packages· Published 08 Jan

Page 430 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025