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165,209 noticesclosed · sorted by publication date

Page 442 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

13 Jan

—

Estimated

Closed

Westminster Council City

Young Peoples Health and Wellbeing - Market Engagement

Health & social· Published 31 Dec

CLOSED

31 Jan

£10k

Estimated

Closed

Cornwall Council

MCA/DoLs: Adult Social Care Professional Level Training

Education & training· Published 31 Dec

CLOSED

31 Jan

£10k

Estimated

Closed

Cornwall Council

Adults Safeguarding: Adult Social Care Professional Training

Education & training· Published 31 Dec

CLOSED

31 Jan

£10k

Estimated

Closed

Cornwall Council

The Care Act: Adult Social Care Professional Level Training

Education & training· Published 31 Dec

CLOSED

13 Jan

—

Estimated

Closed

Westminster Council City

Young Peoples Health and Wellbeing - Market Engagement

Health & social· Published 30 Dec

CLOSED

17 Jan

—

Estimated

Closed

NHS Northamptonshire ICB

HIV Peer Support Service in Northamptonshire

Health & social· Published 30 Dec

CLOSED

24 Jan

—

Estimated

Closed

East Suffolk & North Essex NHS FT

CA15107 - SSD Refurbishment - phase 2

Construction work· Published 30 Dec

CLOSED

27 Jan

£10.1m

Estimated

Closed

Swindon Borough Council

Provision of Short Breaks, Alternative Provision and Early Intervention

Education & training· Published 30 Dec

CLOSED

31 Jan

—

Estimated

Closed

BRITISH COUNCIL(THE)

Provision of Medical and Group Life insurance for Kenya Office

Financial services· Published 30 Dec

CLOSED

31 Jan

—

Estimated

Closed

Bracknell Forest Borough Council

Education, Health and Social Care Needs Assessment for Children and Young People with SEND

R&D services· Published 29 Dec

CLOSED

31 Jan

£900k

Estimated

Closed

London Borough of Camden

Provision of a Camden Community Champion Programme

Other services· Published 25 Dec

CLOSED

29 Jan

£70k

Estimated

Closed

Downley Parish Council

Grounds Maintenance Contract 2025-2027

Agriculture & forestry· Published 24 Dec

CLOSED

10 Feb

—

Estimated

Closed

BRITISH COUNCIL(THE)

UK_264 Identity Verification Solution (Correct)

IT services· Published 24 Dec

CLOSED

24 Mar

—

Estimated

Closed

MSE Group

CA15087 - Capability Assessment for Mammographers via SBS framework ref: 10203

Health & social· Published 24 Dec

CLOSED

14 Feb

—

Estimated

Closed

VIVID

VIVID - Fire Door Installations

Construction materials· Published 24 Dec

CLOSED

03 Jan

—

Estimated

Closed

BRITISH COUNCIL(THE)

TUR_2025_IELTS Examinations Venue hire in Izmir

Business services· Published 24 Dec

CLOSED

24 Jan

—

Estimated

Closed

WEST MIDLANDS TRAINS LIMITED

Student Season Tickets

Printed matter· Published 24 Dec

CLOSED

28 Jan

—

Estimated

Closed

Cheshire Constabulary on behalf of the Police and Crime Commissioner for Cheshire

Servicing and Maintenance of Gas/Oil Burners and Boilers

Construction work· Published 24 Dec

CLOSED

18 Feb

£42.0m

Estimated

Closed

Department of Health and Social Care (T&T)

DHSC: Re-Procurement of Employers' Organisation Services Contract

Health & social· Published 24 Dec

CLOSED

14 Feb

£10.0m

Estimated

Closed

Care Quality Commission

Experts by Experience Services

Health & social· Published 24 Dec

Page 442 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025