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PipelineFTS · 06b204

Repayment Unverified Customers

Student Loans Company

Status

planned

Estimated

£2.8m

Services

Published

10 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06b204
CPV code: 79940000 · Business services
Contract type: services
Next notice: 01 Aug 2026
Source: Find a Tender

Timeline

Published
10 Jun 2026

Description

An outbound dialler service is required as part of the internal strategy to improve verification rates for customers who cannot be located within the Tax and Benefits system, do not repay SLC directly, or do not respond to requests for information about their circumstances. Customer‑level data will be shared with the external supplier on files to enable outbound contact. To maintain accurate customer account information, repayment systems will be accessible via Citrix, enabling live updates to be made as required.