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165,209 noticesclosed · sorted by publication date

Page 444 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

31 Jan

—

Estimated

Closed

Abri

Occupational Health Services

Health & social· Published 23 Dec

CLOSED

22 Jan

—

Estimated

Closed

Ministry of Defence, DIO,

Provision of CNA (Cyanoacrylate / Superglue) fingerprint fuming chambers

Office & computing· Published 23 Dec

CLOSED

10 Feb

—

Estimated

Closed

NHS NORTH OF ENGLAND COMMISSIONING SUPPORT UNIT

NECS561 TeleDermatology Skin Cancer Triaging Service

Software packages· Published 23 Dec

CLOSED

20 Jan

—

Estimated

Closed

London Borough of Lambeth

West Norwood Cemetery - new signage

Construction materials· Published 23 Dec

CLOSED

31 Jan

—

Estimated

Closed

Royal Borough of Kensington and Chelsea

Emergency Dangerous Structures Framework

Construction work· Published 23 Dec

CLOSED

23 Dec

—

Estimated

Closed

FTS · Services

Scottish Parliament

High Level Maintenance

Real estate· Published 23 Dec

CLOSED

10 Jan

—

Estimated

Closed

BIP SOLUTIONS LIMITED

Supply of Recruitment Services Y25007

Business services· Published 23 Dec

CLOSED

11 Oct

—

Estimated

Closed

BIP SOLUTIONS LIMITED

Supply of Recruitment Services Y25007

Business services· Published 23 Dec

CLOSED

31 Jan

—

Estimated

Closed

BIP SOLUTIONS LIMITED

Provision and Management of Large Format Advertising at Cheyne Walk, London SW10

Business services· Published 23 Dec

CLOSED

22 Jan

£64.2m

Estimated

Closed

St Helens Council

FPS for The provision of Domiciliary Care Services in St. Helens

Health & social· Published 23 Dec

CLOSED

27 Jan

£500k

Estimated

Closed

FINANCIAL SERVICES COMPENSATION SCHEME LIMITED

GB-London: FSCS499 Cheque Printing and Pay-out Service

Business services· Published 23 Dec

CLOSED

07 Feb

£280k

Estimated

Closed

EU SUPPLY LIMITED

TD041-20 Doughty Road Depot EV Chargers

Electrical machinery· Published 23 Dec

CLOSED

07 Feb

£8.8m

Estimated

Closed

London Borough of Brent

Supported Living Services for People with Learning Disabilities

Health & social· Published 23 Dec

CLOSED

22 Jan

£70k

Estimated

Closed

Ukaea United Kingdom Atomic Energy Authority

RAICo - For Supply of Haptic Controller

Industrial machinery· Published 23 Dec

CLOSED

27 Jan

—

Estimated

Closed

Portsmouth City Council

Cycle Training Services - Portsmouth

Education & training· Published 23 Dec

CLOSED

19 Aug

—

Estimated

Closed

DEFRA

Cumbria "Historic" Assets Reconditioning 24 to 26 Package 3

Construction work· Published 23 Dec

CLOSED

23 Dec

—

Estimated

Closed

FTS · Works

Norse Commercial Services Limited

Provision of Public Toilet Refurbishment

· Published 23 Dec

CLOSED

31 Jan

£800k

Estimated

Closed

CHP

Supply of Heating and Plumbing Materials

Construction materials· Published 23 Dec

CLOSED

15 Nov

—

Estimated

Closed

Norse Commercial Services Limited

Provision of Public Toilet Refurbishment

Construction work· Published 23 Dec

CLOSED

03 Jan

£400k

Estimated

Closed

London Borough of Southwark

PIN - Home Care - Sensory Provision

Health & social· Published 23 Dec

Page 444 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025