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Page 447 of 8764
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CLOSED
20 Dec
£297k
Estimated
Closed
CF
LC
Lincolnshire County Council
GIS Software
IT services· Published 20 Dec
CLOSED
16 Jan
—
Estimated
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Surrey County Council
Market Engagement Questionnaire Day Services
Health & social· Published 20 Dec
CLOSED
15 Jan
—
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Bedford Borough Council
Pre-Procurement Market Engagement Event (PPME) - Bedford Borough Council Supported Living Framework Agreement
Health & social· Published 20 Dec
CLOSED
28 Jan
—
Estimated
Closed
CF
LS
London Stadium 185 Limited
LS027 London Stadium Ticketing Support Services
Business services· Published 20 Dec
CLOSED
10 Jan
£1
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CC
Cambridge City Council
Cambridge City Council - Civic Quarter Development (Expression of Interest)
Construction work· Published 20 Dec
CLOSED
05 Feb
£4.5m
Estimated
Closed
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NB
NHS Blood & Transplant (NHSBT)
Frozen Plasma Logistics Framework
Supporting transport· Published 20 Dec
CLOSED
20 Dec
—
Estimated
Closed
FTS · Services
SC
Suffolk County Council
Withdrawal - Library Services in Suffolk
Recreational & cultural· Published 20 Dec
CLOSED
24 Jan
—
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NC
New College Durham Academies Trust
New College Durham Academies Trust - Cleaning Services Tender
Sewage & refuse· Published 20 Dec
CLOSED
03 Feb
—
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SH
Sheffield Hallam University
2324-80-EST-AS ITT FOR A CATERING CONCESSION CONTRACT OPPORTUNITY FOR HOWARD STREET BUILDING
Hotel & restaurant· Published 20 Dec
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19 Jan
—
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MO
Ministry of Defence, DIO,
Pj BALTO - Industry Day
Software packages· Published 20 Dec
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27 Jan
£500k
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CP
Cornforth Parish Council
Notice of tender invite for Grounds Maintenance Contract
Repair & maintenance· Published 20 Dec
CLOSED
15 Jan
£42k
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Closed
CF
RF
Rosuick Farm
Electric Van For Cornish Camels
Transport equipment· Published 20 Dec
CLOSED
26 Jan
—
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Closed
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WC
Westminster Council City
(Early Engagement) Framework for Short Breaks Homecare, Passenger Assistance and Community Assistance Services
Health & social· Published 20 Dec
CLOSED
07 Feb
£470k
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CF
DC
Derbyshire County Council
CST187 Provision of External Contractor for Microgeneration
Petroleum & fuel· Published 20 Dec
CLOSED
04 Feb
—
Estimated
Closed
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HA
Health and Safety Executive
The Provision of a Review of the Efficacy of Precision Application of Plant Protection Products and Regulatory Data Requirements
Sewage & refuse· Published 20 Dec
CLOSED
29 Jan
£545k
Estimated
Closed
CF
NS
NHS South Yorkshire Integrated Care Board
NHS SY ICB - Rotherham Place - Dementia Cares Resilience Service
Health & social· Published 20 Dec
CLOSED
31 Jan
£900k
Estimated
Closed
CF
TH
Tower Hamlets
HAR5969: Estate Management Services
Real estate· Published 20 Dec
CLOSED
30 Jan
—
Estimated
Closed
CF
HO
Home Office
Fire and Rescue Services Data Platform - Prior Information Notice (PIN) & Early Market Engagement Event (EME) Notification
IT services· Published 20 Dec
CLOSED
31 Jan
—
Estimated
Closed
CF
NY
North Yorkshire County Council
Corporate Multidisciplinary Media Contract(s)
Business services· Published 20 Dec
CLOSED
31 Jan
£125k
Estimated
Closed
CF
C
CHP
Door Entry Systems - Repairs and Maintenance
Industrial machinery· Published 20 Dec
Page 447 of 8764
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Notice peek

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HM
ClosedCF · d89f04bec175

Briefing and Early Engagement - HMRC Contact Centre as a Service

H M REVENUE & CUSTOMS
Status
Closed
Estimated
—
Published
09 Dec 2024

Key facts

Notice ID
cf-f652594e-a318-47dc-bfa2-d89f04bec175
CPV code
48512000 · Software packages
Source
Contracts Finder

Timeline

  1. Published
    09 Dec 2024

Description

HMRC is continuing its early engagement activities for the development of a single Omni-Channel Contact Centre as a Service (CCaaS) solution to replace its current legacy services. This update marks the next step in the programme, providing additional details for suppliers and inviting participation in an EOI Supplier Briefing Event. Key Information The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products; 2. Service design, implementation and configuration services; 3. Run & Support services, including proactive maintenance and testing; 4. Ongoing Run & Optimise services with an option for incentivised innovation and optimisation The department intends to seek bids from System Integrators (Implementation Partner(s)) in collaboration with CCaaS Software Vendors. Next Steps Two key documents have been made available as part of this notice: 1. CCaaS Programme Briefing Notice - A high-level overview of the programme, including its scope and indicative commercial timelines 2. Supplier Briefing Event Attendance Request Form - Suppliers interested in attending the EOI Supplier Briefing Event must complete and return this form To be invited to the EOI Supplier Briefing Event, suppliers must meet a set of criteria as outlined in the form. Further Details • This stage of early market engagement remains informal and will assist HMRC in understanding market capabilities and refining its specifications • Participation is by invitation only and will be at HMRC's discretion • Procurement under the Competitive Flexible Procedure, in accordance with the Procurement Act 2023, is anticipated to commence in early 2025. Key Dates and Registration • Suppliers wishing to participate must download and complete the Supplier Briefing Event Attendance Request Form by 17th January 2025. Invitations to the EOI Supplier Briefing Event will be issued following a review against the criteria. Disclaimer - This notice is issued as part of HMRC's transparency and engagement processes under the Procurement Act 2023 (PA23), and should be regarded as satisfying part of the statutory requirements prior to the formal launch of the procurement process. - HMRC reserves the right to amend, revise or cancel any part of this engagement, including but not limited to the criteria, scope, timelines or approach outlined in this notice, the CCaaS Programme Briefing Notice or the Supplier Briefing EOI Form. Nothing in this notice or related documents commits HMRC to any specific approach, criteria or timetable. - This notice does not constitute an Expression of Interest (EOI) or the start of the formal procurement process. HMRC reserves the right to amend its engagement approach as the programme evolves. For more information, please see the CCaaS Programme Briefing Notice.

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