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165,209 noticesclosed · sorted by publication date

Page 450 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

22 Jan

—

Estimated

Closed

Foreign Commonwealth and Development Office

EME for APEX Independent Monitoring (AIM)

Business services· Published 19 Dec

CLOSED

31 Jan

—

Estimated

Closed

Great Waltham Parish Council

Great Waltham Playground Refurbishment Project

Musical instruments· Published 19 Dec

CLOSED

21 Jan

£6.0m

Estimated

Closed

2Gether Support Solutions Limited

Security services solution

Business services· Published 19 Dec

CLOSED

03 Feb

£85k

Estimated

Closed

UNIVERSITY OF SUSSEX(THE)

US_25070 - CAWI/CATI survey - EMPOCI team - Sussex

Architecture & engineering· Published 19 Dec

CLOSED

17 Jan

—

Estimated

Closed

Sheffield City Council

Provision of Service & Maintenance of the 3G Pitch at Parson Cross Park

Repair & maintenance· Published 19 Dec

CLOSED

30 Jan

£990k

Estimated

Closed

Queen Victoria NHS Foundation Hospital Trust

Provision of Managed Security Services and Car Park Management

Business services· Published 19 Dec

CLOSED

24 Jan

£1.2m

Estimated

Closed

Chesterfield Borough Council

Provision of Electrical Repairs, Maintenance and Testing of Non-Housing Properties

Construction work· Published 19 Dec

CLOSED

20 Jan

£1.5m

Estimated

Closed

Lincolnshire County Council

Collection and Treatment of Street Cleansing Residues

Sewage & refuse· Published 19 Dec

CLOSED

20 Jan

—

Estimated

Closed

North York Moors National Park Authority

Mount Pleasant Farm, Midnight Farm, Riddings Farm, Keepers Cottage

Sewage & refuse· Published 19 Dec

CLOSED

19 Mar

£65k

Estimated

Closed

Homes England (the name adopted by the Homes and Communities Agency)

award of parcel specific design code at the Steadings Cirencester

Architecture & engineering· Published 19 Dec

CLOSED

06 Jan

—

Estimated

Closed

Single Source Regulations Office (SSRO)

New SSRO Website

IT services· Published 19 Dec

CLOSED

23 Jan

—

Estimated

Closed

West Northamptonshire Council

West Northamptonshire Council - Leisure Centres Bidders Day

Recreational & cultural· Published 19 Dec

CLOSED

17 Jan

£200k

Estimated

Closed

UNIVERSITY OF MANCHESTER

Digital Customer Experience Strategy Partner.

IT services· Published 19 Dec

CLOSED

24 Jan

£40k

Estimated

Closed

Oxford University Hospitals NHS Trust

JR Arthur Sanctuary House Wall Works

Construction work· Published 19 Dec

CLOSED

31 Jan

£780k

Estimated

Closed

Dudley Metropolitan Borough Council

Concession Contract for Direct Kerbside Collection of Bulky Items including WUDS containing POPS

Sewage & refuse· Published 19 Dec

CLOSED

31 Jan

£500k

Estimated

Closed

Leeds Arts University

GB-Leeds: LAU Integrated CRM System

IT services· Published 19 Dec

CLOSED

24 Jan

£75k

Estimated

Closed

London Borough of Southwark

Health and Safety e-learning modules programme

Education & training· Published 19 Dec

CLOSED

20 Jan

£560k

Estimated

Closed

East of England Ambulance Service

EEAST - External Vehicle Cleaning Equipment (24-T22)

Sewage & refuse· Published 19 Dec

CLOSED

20 Jan

£1.3m

Estimated

Closed

Bolton Metropolitan Borough Council

TC254 - Electrical Maintenance Contract

Repair & maintenance· Published 19 Dec

CLOSED

30 Jan

£350k

Estimated

Closed

Staffordshire Police

Replacement and Ongoing Servicing/Maintenance of Breathing Apparatus compressors for Staffordshire Fire and Rescue Service

Security & defence· Published 19 Dec

Page 450 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025