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165,209 noticesclosed · sorted by publication date

Page 451 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

17 Feb

£5.4m

Estimated

Closed

Nottingham City Council

CPU 5222 District Heating Network Planned and Reactive Maintenance Framework

Petroleum & fuel· Published 19 Dec

CLOSED

20 Jan

—

Estimated

Closed

Mulberry Schools Trust

Mulberry Schools Trust - Cleaning Services

Sewage & refuse· Published 19 Dec

CLOSED

24 Jan

£100k

Estimated

Closed

Teesside University

GB-Middlesbrough: Personal Fall Protection Equipment, Anchor systems, System design, Installation and Inspection Review

Security & defence· Published 19 Dec

CLOSED

19 Dec

—

Estimated

Closed

Ministry of Defence, DIO,

Multi-Role Rebreather (MRR) - Design, Development, Testing, Manufacture, Training and Support of Specialist Dive Sets

Musical instruments· Published 19 Dec

CLOSED

24 Jan

£1.1m

Estimated

Closed

University of Hertfordshire

Security Equipment Maintenance 2025

Repair & maintenance· Published 19 Dec

CLOSED

31 Jan

£50k

Estimated

Closed

Northern Lighthouse Board

GB-Edinburgh: Stevenson Rooms Video Conferencing Equipment

Radio & TV equipment· Published 19 Dec

CLOSED

20 Jan

£242k

Estimated

Closed

Bolton Metropolitan Borough Council

TC253 - Stairlift & Hoist Maintenance Contract

Repair & maintenance· Published 19 Dec

CLOSED

06 Feb

—

Estimated

Closed

UK Research & Innovation

UKRI-4491 ESRC-BBSRC Food Systems Commercialisation Catalyst

Business services· Published 19 Dec

CLOSED

06 Feb

£100k

Estimated

Closed

PROGRESS HOUSING GROUP LIMITED

Sumner House - Window Replacement

Construction work· Published 19 Dec

CLOSED

20 Jan

£25k

Estimated

Closed

Local Government Association

GB-London: The evolving role of local government in employment, skills and growth

R&D services· Published 19 Dec

CLOSED

24 Jan

—

Estimated

Closed

Foreign Commonwealth and Development Office

Medical Insurance Services for the British Embassy Tashkent

Financial services· Published 19 Dec

CLOSED

19 Dec

—

Estimated

Closed

NHS Supply Chain : NHS Supply Chain

Surgical Implants for Men's and Women's Health

Medical equipment· Published 19 Dec

CLOSED

30 Jan

—

Estimated

Closed

DfT, Driver and Vehicle Licensing Agency

PS/23/181 Supply of Microfilm Reader Machines/Desktop Scanning Equipment and Associated Support and Maintenance

Office & computing· Published 19 Dec

CLOSED

13 Jan

—

Estimated

Closed

JNCC SUPPORT CO

Ocean Country Partnership Programme: West African Oiled Wildlife Response Review and Contingency Plan

Sewage & refuse· Published 19 Dec

CLOSED

20 Jan

£773k

Estimated

Closed

Bolton Metropolitan Borough Council

TC252 - Platform Lift Maintenance Contract

Repair & maintenance· Published 19 Dec

CLOSED

31 Jan

£100.0m

Estimated

Closed

The Oil & Pipelines Agency

GB-Plymouth: OPA/T688/1 Thanckes Tank Farm Project - Construction (Pre-Qualification Questionnaire)

Construction work· Published 19 Dec

CLOSED

21 Mar

—

Estimated

Closed

Ministry of Defence, DIO,

DGM/2057 - Munition Packaging Service

Business services· Published 19 Dec

CLOSED

20 Jan

£220k

Estimated

Closed

Bolton Metropolitan Borough Council

TC251 - BMS Planned Preventative Maintenance (PPM)

Repair & maintenance· Published 19 Dec

CLOSED

03 Feb

—

Estimated

Closed

South Yorkshire Housing Association

Asbestos Surveys and Removal

Sewage & refuse· Published 19 Dec

CLOSED

16 Jan

—

Estimated

Closed

The Clatterbridge Cancer Centre NHS Foundation Trust

Hotel Accommodation For Clatterbridge Cancer Centre Proton Therapy Patients

Hotel & restaurant· Published 19 Dec

Page 451 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025