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165,209 noticesclosed · sorted by publication date

Page 455 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

22 Jan

£120k

Estimated

Closed

Huntingdonshire District Councils

Invitation to Tender For the provision of a kennelling facility for stray dogs

Health & social· Published 18 Dec

CLOSED

18 Dec

—

Estimated

Closed

FTS · Supplies

Scottish Government

Purchase of Auto Trawl Control System

Transport equipment· Published 18 Dec

CLOSED

24 Jan

£400k

Estimated

Closed

Westmorland and Furness Council

Language and Interpretation and Translation Service

Health & social· Published 18 Dec

CLOSED

24 Jan

—

Estimated

Closed

The FitzWimarc School

The FitzWimarc School ~ IT & Networks Services Tender

IT services· Published 18 Dec

CLOSED

15 Jan

—

Estimated

Closed

Huntingdonshire District Councils

The Provision of a Recycling Textile Bank Scheme

Industrial machinery· Published 18 Dec

CLOSED

16 Jan

—

Estimated

Closed

Home Office

National Automatic Number Plate Recognition (ANPR) Application Procurement Prior Information Notice

IT services· Published 18 Dec

CLOSED

14 Feb

—

Estimated

Closed

The Trustees of the British Museum

British Museum Micro CT

Laboratory equipment· Published 18 Dec

CLOSED

13 Jan

£40k

Estimated

Closed

JOHN GRAHAM CONSTRUCTION LIMITED

Dewatering

Construction work· Published 18 Dec

CLOSED

03 Jan

—

Estimated

Closed

Ministry of Defence, DIO,

In Service Support for710995450a the Provision of Repair and PDS to Elmer and AD120 Avionic Communications Equipment

Repair & maintenance· Published 18 Dec

CLOSED

18 Dec

—

Estimated

Closed

FTS · Supplies

Audit Scotland

Resource and Management Information (R&MI) System

· Published 18 Dec

CLOSED

27 Jan

—

Estimated

Closed

Milton Keynes Council

Carers Support Service - Older People Specialist Provider

Health & social· Published 18 Dec

CLOSED

31 Jan

—

Estimated

Closed

Wolverhampton City Council

CWC24153 - Bilston Health & Wellbeing Facility Enabling Works

Construction work· Published 18 Dec

CLOSED

23 Jan

—

Estimated

Closed

Braintree District Council

Waste Water Removal and Jetting Services

Sewage & refuse· Published 18 Dec

CLOSED

19 Feb

—

Estimated

Closed

East Suffolk Council

Procurement of Laboratory Testing Services for the Suffolk Coastal Port Health Authority

Architecture & engineering· Published 18 Dec

CLOSED

24 Jan

—

Estimated

Closed

UK Research & Innovation

UKRI-4254 Aircraft Operations Safety Case Development for British Antarctic Survey and FAAM Airborne Laboratory

Architecture & engineering· Published 18 Dec

CLOSED

30 Jan

£220k

Estimated

Closed

UNIVERSITY OF EXETER

Two-Photon Polymerisation 3D Printer

Laboratory equipment· Published 18 Dec

CLOSED

31 Jan

—

Estimated

Closed

University of Plymouth

Firefighting Contract for Planned and Reactive Maintenance

Electrical machinery· Published 18 Dec

CLOSED

27 Jan

—

Estimated

Closed

FINANCIAL SERVICES COMPENSATION SCHEME LIMITED

FSCS499 Cheque Printing and Pay-out Service

Business services· Published 18 Dec

CLOSED

22 Jan

£104k

Estimated

Closed

GREENSQUAREACCORD LIMITED

Phase 2 Carpentry - Somerford

Construction materials· Published 18 Dec

CLOSED

20 Jan

£75k

Estimated

Closed

Historic England

Employee Assistance Programme

Administration services· Published 18 Dec

Page 455 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025