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165,209 noticesclosed · sorted by publication date

Page 456 of 8261

Time to close

Value

Type

Buyer

Notice

CLOSED

18 Dec

£240k

Estimated

Closed

Wigan Council

Prior Information Notice (PIN): 520 - Local Welfare Support - Domestic Relief Furniture Packages

Furniture & furnishings· Published 18 Dec

CLOSED

23 Jan

—

Estimated

Closed

Ministry of Defence, DIO,

Future Academic Provision Request For Information

Education & training· Published 18 Dec

CLOSED

17 Jan

£25k

Estimated

Closed

Surrey Heath Borough Council

GB-Frimley, Surrey, UK: Expression of Interest - Use of Land at Frimley Lodge Park

Real estate· Published 18 Dec

CLOSED

15 Jan

—

Estimated

Closed

Leicestershire County Council (on behalf of Bradgate Park Trust)

Bradgate Park Ice Cream Van Concession Contract

Food & beverages· Published 18 Dec

CLOSED

24 Jan

—

Estimated

Closed

Foreign Commonwealth and Development Office

British Deputy High Commission Office Refurbishment and Remodelling Mumbai

Construction work· Published 18 Dec

CLOSED

16 Jan

£6.5m

Estimated

Closed

Avon Fire Authority

Framework Agreement for the Provision of Supplementary Health Care

Financial services· Published 18 Dec

CLOSED

21 Feb

—

Estimated

Closed

Construction Industry Training Board

NCC Accommodation Block Refurbishment

Construction work· Published 18 Dec

CLOSED

13 Jan

—

Estimated

Closed

West Sussex County Council

Chichester City Centre Digital Improvement Project - Mobile and Fixed Line

Radio & TV equipment· Published 18 Dec

CLOSED

24 Jan

—

Estimated

Closed

Liverpool City Council

Liverpool City Council's Pier Head Christmas Festival

Business services· Published 18 Dec

CLOSED

18 Dec

—

Estimated

Closed

Department for Business & Trade

OPSS - Electric Vehicle Smart Charging Point Testing

Electrical machinery· Published 18 Dec

CLOSED

19 Feb

£5.3m

Estimated

Closed

Wokingham Borough Council

Corporate Insurance

Financial services· Published 18 Dec

CLOSED

27 Jan

£176k

Estimated

Closed

Wolverhampton City Council

CWC24172 Youth Violence and Exploitation Prevention Service

Other services· Published 18 Dec

CLOSED

20 Jan

£500k

Estimated

Closed

Ministry of Defence, DIO,

Provision for Medical Training

Education & training· Published 18 Dec

CLOSED

31 Jan

£850k

Estimated

Closed

Nuclear Restoration Services Limited (Dounreay)

Framework Agreement for the Provision of Lifting Services

Other services· Published 18 Dec

CLOSED

07 Jan

—

Estimated

Closed

ARK GROUP DMCC

Accommodation Services Long Term Agreement - Lebanon

Hotel & restaurant· Published 18 Dec

CLOSED

05 Feb

—

Estimated

Closed

Perranzabuloe Parish Council

The Conversion to a Library - 8 Boscawen Road, Refurbishment and Alterations

Construction work· Published 18 Dec

CLOSED

18 Mar

—

Estimated

Closed

Milton Keynes Council

Carers Support Service - Learning Disability and Neurodivergence Specialist Provider - Market Engagement

Health & social· Published 18 Dec

CLOSED

17 Jan

—

Estimated

Closed

Royal kew Gardens

Decarbonisation of temperate House

Construction work· Published 18 Dec

CLOSED

10 Jan

£100k

Estimated

Closed

Shropshire Council

GB-Shrewsbury: ROCB 030 - Maintenance of Lightning Protection Systems

Electrical machinery· Published 18 Dec

CLOSED

18 Dec

£190.4m

Estimated

Closed

Richmond Council

Richmond Care Home Procurement

Health & social· Published 18 Dec

Page 456 of 8261

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025