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175,267 noticesclosed · sorted by publication date

Page 457 of 8764

Time to close

Value

Type

Buyer

Notice

CLOSED

17 Mar

£2.0m

Estimated

Closed

London Borough of Enfield

Stop Smoking Service 2025-29

Health & social· Published 18 Dec

CLOSED

20 Jan

£99k

Estimated

Closed

Luton Council

AT1344 Luton Council PCR15 Supply Only of muslim concrete burial chambers and lids

Furniture & furnishings· Published 18 Dec

CLOSED

12 Mar

£22.6m

Estimated

Closed

London Borough of Wandsworth

Construction Works at Farnborough and Bessborough Sites, SW15 (Passivhaus)

Construction work· Published 18 Dec

CLOSED

13 Jan

—

Estimated

Closed

London Borough of Redbridge

CONTRACT FOR THE PROVISION OF A TRACKING SERVICE

Software packages· Published 18 Dec

CLOSED

31 Jan

£600k

Estimated

Closed

Lancaster City Council

Burrow Beck Solar Farm ICP Works

Construction materials· Published 18 Dec

CLOSED

01 Jan

—

Estimated

Closed

THE WESTMINSTER FOUNDATION FOR DEMOCRACY LIMITED

Hotel and Conference Facilities - Manila, Philippines, 17-20 Jan 2025

Hotel & restaurant· Published 18 Dec

CLOSED

17 Jan

—

Estimated

Closed

Birmingham City Council

13418 - Demolition & Associated Works at Minerva Centre Thornthwaite Close, Rednal Birmingham B45 0DS

Construction work· Published 18 Dec

CLOSED

24 Jan

—

Estimated

Closed

Tamworth Borough Council

24/015 Customer Contact Solution

Software packages· Published 18 Dec

CLOSED

18 Dec

£107k

Estimated

Closed

Nuclear Restoration Services (NRS)

Traws Reactor Retrievals Enablers - Camera Purchase

Laboratory equipment· Published 18 Dec

CLOSED

21 Jan

—

Estimated

Closed

South Cambridgeshire District Council

South Cambridgeshire District Council - Retail and Leisure Study

Architecture & engineering· Published 18 Dec

CLOSED

08 Jan

—

Estimated

Closed

Foreign Commonwealth and Development Office

Framework Contract for Supplying Vehicle Tyres for British Embassy Baghdad

Transport equipment· Published 18 Dec

CLOSED

28 Jan

—

Estimated

Closed

Lancashire County Council

Lancashire Skills Bootcamp Programme (Wave 6) - LCC41849

Education & training· Published 18 Dec

CLOSED

13 Jan

—

Estimated

Closed

City of Doncaster Council

Market Engagement Event for the Provision of Independent Reviewers and Assessors

Health & social· Published 18 Dec

CLOSED

07 Jan

—

Estimated

Closed

West Midlands Fire Service

MARKET ENGAGEMENT - VEHICLE CONVERSION

Transport equipment· Published 18 Dec

CLOSED

03 Jan

£50k

Estimated

Closed

Waltham Abbey Town Council

Tree Works

Agriculture & forestry· Published 18 Dec

CLOSED

08 Jan

—

Estimated

Closed

Foreign Commonwealth and Development Office

Framework Contract for Supplying Vehicle Batteries for British Embassy Baghdad

Electrical machinery· Published 18 Dec

CLOSED

17 Jan

—

Estimated

Closed

London Borough of Croydon

Building Surveyor Services

Architecture & engineering· Published 18 Dec

CLOSED

01 Jan

£145k

Estimated

Closed

Advance Northumberland Limited

Ascent Homes Willow Farm - Phase 3, 2B and 4 Fencing

Construction work· Published 18 Dec

CLOSED

24 Jan

—

Estimated

Closed

London Borough of Croydon

Architect consultancy for estate improvement projects

Architecture & engineering· Published 18 Dec

CLOSED

31 Jan

£750k

Estimated

Closed

Nuclear Restoration Services Limited (Dounreay)

Procurement of a Non-Destructive Assay System (NDA 34 Replacement)

Laboratory equipment· Published 18 Dec

Page 457 of 8764

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025