PS.
PublicSupply
account_balanceBuyersbusinessSuppliersdescriptionNotices

Procurement notices · Find a Tender + Contracts Finder

Notices

Every UK public-sector procurement notice in one board — open opportunities, closed tenders, awards, and pre-market signals. Filter by deadline, value or CPV, and save your search as an alert.

FiltersReset all
Quick views
  • All open noticesLive opportunities
  • Closing today / tomorrow
  • Closing this week
  • Newly published (24h)
  • High value (£10m+)
  • Awards · last 7 daysMarket signal
  • Pre-market signalsFuture procurements
  • Recently closedAwaiting outcome
  • All noticesEvery PA23 type
Type
  • All
  • Services
  • Supplies
  • Works
Value
  • Any
  • £100k+
  • £1m+
  • £10m+
  • £100m+
Published
  • Any
  • Last 24 hours
  • Last 7 days
  • Last 30 days
Category
  • All categories
  • IT services
  • Software packages
  • Business services
  • Health & social
  • Construction work
  • Medical equipment
  • Architecture & engineering
  • Repair & maintenance
  • Financial services
  • Education & training
ActiveView: Awarded×Clear all
verified_userData sourced from Contracts Finder, Find a Tender, and Companies House.
Contracts Finder ↗Find a Tender ↗Procurement Act 2023 ↗

Notice peek

×
HR
TenderFTS · 05085d

HMRC Contact Centre as a Service (CCaaS)

HM Revenue & Customs
Status
complete
Awarded
—
Published
02 Jun 2026

Key facts

Notice ID
ocds-h6vhtk-05085d
Awarded to
CAPGEMINI UK PLC
Source
Find a Tender

Timeline

  1. Published
    02 Jun 2026

Description

Provision of an implementation partner and CCaaS software vendor to support development of a CCaaS solution to replace its current legacy services. The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products. 2. Service design, implementation and configuration services. 3. Run & support services, including proactive maintenance and testing. 4. Ongoing optimisation of services with the potential for innovation and transformation The procurement process conducted was as follows: Phase 1 - Conditions of Participation - Participants = 13 Suppliers who registered interest in participating in the CCaaS procurement were issued a Conditions of Participation Questionnaire. This included compliance questions, Financial Viability Risk Assessments and several qualitative questions. 13 responses were submitted. Evaluation was conducted against this questionnaire with the top scoring 6 responders being invited to submit initial tenders. Phase 2 - Invitation to Submit Initial Tender - Participants = 5 The top scoring 6 bidders were invited submit initial tenders inclusive of qualitative questions, functional and non-functional requirements, and initial pricing model. 5 initial tenders were submitted by the closing date. An initial Price Per Quality Point (PQP) score was calculated, with the top 3 bidders being taken through to the following Product Validation exercise. Phase 3 - Product Validation Stage - Participants = 3 The 3 highest scoring bidders were invited to participate in a Product Validation Stage. This exercise required participants to configure and demonstrate their proposed solutions against a series of business outcomes, with detailed requirements to be demonstrated in each outcome. The top placed 2 bidders were advanced to Negotiation. Phase 4 - Negotiation - Participants = 2 The down-selected 2 bidders were invited to take part in a series of negotiation workshops aligned to the negotiable contract terms. Suppliers were required to ensure that they provided solutions which met the Authority's required outcomes within the Model Services Contract. Both bidders successfully completed this phase. Phase 5 - Invitation to Submit Final Tenders (ISFT) - Participants = 2 Following negotiation, the two final bidders were invited to submit final tenders and pricing models. These were evaluated and awarded a final PQP score. The top placed scoring bidder has been selected as the Preferred Bidder.

You might also see

  • All HM Revenue & Customs notices →
Open full notice ↗View in this tab
Closing 24h
102
Open notices
Closing this week
472
Don’t miss
Open · all
2,974
Live opportunities
Posted · 24h
4
New notices
Posted · 30d
12,015
All notice types
Awarded · 7d
2,029
Market signal
465,981 noticesawarded · sorted by publication date
Page 468 of 23300
Time to close
Value
Type
Buyer
Notice
AWARDED
01 Jun
—
Awarded
Tender
FTS
RC
Rhondda Cynon Taf CBC
SEWER CLEANING AND INSPECTION SERVICES
· Published 01 Jun
AWARDED
01 Jun
—
Awarded
Tender
FTS
SB
Stockton Borough Council
Support for Vulnerable Females with Multiple Disadvantage
· Published 01 Jun
AWARDED
01 Jun
—
Awarded
Tender
FTS · Services
NH
NHS Highland
Out of Hours Medical Service for Isle of Jura
Health & social· Published 01 Jun
AWARDED
01 Jun
—
Awarded
Tender
FTS
EB
Eastleigh Borough Council
Youth Employment Ready Programme
· Published 01 Jun
AWARDED
01 Jun
—
Awarded
Tender
FTS
CC
Cardiff Council
Inclusion Quality Mark (IQM)
· Published 01 Jun
AWARDED
01 Jun
—
Awarded
Tender
FTS
SC
Shropshire Council
AMCV 348 - Glenview Residential Care Home in Ludlow for Adults with Learning Disabilities and Autism
· Published 01 Jun
AWARDED
01 Jun
—
Awarded
Tender
FTS · Supplies
MC
Monmouthshire Council
Provision of Technology and Associated Services
Radio & TV equipment· Published 01 Jun
AWARDED
01 Jun
—
Awarded
Tender
FTS
EC
ENGINEERING CONSTRUCTION INDUSTRY TRAINING BOARD
ACTIVE Cup Project Simulation Programme
· Published 01 Jun
AWARDED
01 Jun
—
Awarded
Tender
FTS
LB
London Borough of Lewisham
Crisis Response Fund (CRF) Digital Delivery Platform
· Published 01 Jun
AWARDED
01 Jun
—
Awarded
Tender
FTS
RC
Rutland County Council
RCC-1588 Educational Psychology Services in Rutland for Rutland County Council
· Published 01 Jun
AWARDED
01 Jun
—
Awarded
Tender
FTS · Supplies
WO
West Oxfordshire District Council
Supply of wheeled bins
· Published 01 Jun
AWARDED
01 Jun
—
Awarded
Tender
FTS
LB
London Borough of Redbridge
Contract for removing old and installing new hoardings on Chapel Rd, Ilford
· Published 01 Jun
AWARDED
01 Jun
—
Awarded
Tender
FTS
MB
Maidstone Borough Council
Participatory & Deliberative Engagement: A Stronger, Fairer Community in Maidstone Town Centre
· Published 01 Jun
AWARDED
01 Jun
—
Awarded
Tender
FTS
LB
London Borough of Lewisham
Crisis Response Fund (CRF) Digital Delivery Platform
· Published 01 Jun
AWARDED
01 Jun
—
Awarded
Tender
FTS
BC
Birmingham City University
Learning Analytics Solution
· Published 01 Jun
AWARDED
01 Jun
—
Awarded
Tender
FTS
DH
Dorset HeathCare University NHS Foundation Trust
Synertec Provision of DMSK and Podiatry Postage of Letters
· Published 01 Jun
AWARDED
01 Jun
—
Awarded
Tender
FTS
O
Ofsted
Medical Screening of Childcare/Social Care Providers
· Published 01 Jun
AWARDED
01 Jun
—
Awarded
Tender
FTS
MO
Ministry of Defence, DIO,
Supply of White Fleet Vehicles to British Forces Cyprus (BFC)
· Published 01 Jun
AWARDED
01 Jun
—
Awarded
Tender
FTS · Services
LB
London Borough of Camden
Citrix Hybrid Cloud
IT services· Published 01 Jun
AWARDED
01 Jun
—
Awarded
Tender
FTS
AA
ANIMAL AND PLANT HEALTH AGENCY
APHA Annual Service and Calibration of Vaccine Fridges
· Published 01 Jun
Page 468 of 23300
PreviousNext