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175,267 noticesclosed · sorted by publication date

Page 474 of 8764

Time to close

Value

Type

Buyer

Notice

CLOSED

10 Jan

—

Estimated

Closed

Warwick District Council

Premarket for loan distribution for carbon reduction works

Financial services· Published 12 Dec

CLOSED

10 Jan

£100k

Estimated

Closed

KETTERING GENERAL HOSPITAL NHS FOUNDATION TRUST

GB-Kettering: Audiology Sound-Proof Room

Construction materials· Published 12 Dec

CLOSED

06 Jan

—

Estimated

Closed

NORTH TYNESIDE COUNCIL

RSCP Footpath Improvement Scheme

Construction work· Published 12 Dec

CLOSED

12 Dec

—

Estimated

Closed

FTS · Services

Derry City and Strabane District Council

T24-190BUS PEACEPLUS Distance Travelled Reissue

Health & social· Published 12 Dec

CLOSED

16 Jan

—

Estimated

Closed

GREENWOOD PROJECTS LIMITED

Pre-Qualification Questionnaire - Fydell House, Boston

Construction work· Published 12 Dec

CLOSED

12 Dec

—

Estimated

Closed

FTS · Services

Stockport Metropoliton Borough Council

Framework Agreement for The Provision of Seizure of Stray Dogs and Dog Warden Services

Other services· Published 12 Dec

CLOSED

24 Jan

—

Estimated

Closed

Connected Places Catapult

Third Party Risk Management Platform

IT services· Published 12 Dec

CLOSED

31 Jan

£100k

Estimated

Closed

Wolverhampton City Council

CWC23152 - Structural Consultant

Architecture & engineering· Published 12 Dec

CLOSED

10 Jan

—

Estimated

Closed

WWF-UK (WORLD WIDE FUND FOR NATURE) TRADING LIMITED

Request for Proposal for the Provision of a Research Project Titled Illegal trade in Pangolins in South Asia

R&D services· Published 12 Dec

CLOSED

03 Jan

—

Estimated

Closed

Ipswich Borough Council

Contaminated Land Assessments

Sewage & refuse· Published 12 Dec

CLOSED

23 Dec

—

Estimated

Closed

NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

Provision of Insight into Public Attitudes and Priorities to Support Screening and Vaccination Service Uptake

Business services· Published 12 Dec

CLOSED

31 Jan

—

Estimated

Closed

St George's University Hospitals NHS Foundation Trust

Nicholls Ward Refurbishment at St George's Hospital, Tooting

Construction work· Published 12 Dec

CLOSED

06 Jan

—

Estimated

Closed

Cherwell District Council

Managed Print Services Contract for Cherwell District Council

Office & computing· Published 12 Dec

CLOSED

12 Mar

£24k

Estimated

Closed

London Borough of Enfield

Planning Enforcement Advice and Support

Architecture & engineering· Published 12 Dec

CLOSED

31 Jan

£14.9m

Estimated

Closed

Westminster Council City

(CF) Westminster Advice Service Partnership

Business services· Published 12 Dec

CLOSED

20 Dec

£35k

Estimated

Closed

Advance Northumberland Limited

Ascent Homes - Lyndon Walk, Blyth - Partitions & Ceilings

Construction work· Published 12 Dec

CLOSED

12 Dec

—

Estimated

Closed

FTS · Services

City & County of Swansea

Collection and Reprocessing of Mixed Paper, Card and Cardboard

Sewage & refuse· Published 12 Dec

CLOSED

04 Jan

£150k

Estimated

Closed

Warminster Civic Centre

Road Sweeper

Transport equipment· Published 12 Dec

CLOSED

22 Jan

—

Estimated

Closed

Newcastle City Council

Accommodation and Care Support Services for Young Person (P-008819 / C-013190)

Health & social· Published 12 Dec

CLOSED

20 Dec

—

Estimated

Closed

BALFOUR BEATTY LIVING PLACES LIMITED

CRML0001 - Expression of interest - Herefordshire Annual Cyclical Drainage Programme

Sewage & refuse· Published 12 Dec

Page 474 of 8764

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025