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175,267 noticesclosed · sorted by publication date

Page 479 of 8764

Time to close

Value

Type

Buyer

Notice

CLOSED

23 Dec

—

Estimated

Closed

Ministry of Defence, DIO,

WC1400748 - 3Y Testing of Subsea Hoses

Construction materials· Published 11 Dec

CLOSED

17 Jan

—

Estimated

Closed

Oxford Diocesan Bucks Schools Trust

Oxford Diocesan Buckingham Schools Trust ~ Cleaning Tender

Sewage & refuse· Published 11 Dec

CLOSED

17 Jan

—

Estimated

Closed

Oxford Diocesan Bucks Schools Trust

Oxford Diocesan Buckingham Schools Trust ~ Catering Tender

Hotel & restaurant· Published 11 Dec

CLOSED

17 Jan

—

Estimated

Closed

Foreign Commonwealth and Development Office

Africa Hub-Supply of Bulk Fuel for the British High Commission Lilongwe

Petroleum & fuel· Published 11 Dec

CLOSED

06 Jan

—

Estimated

Closed

Sheffield City Council

CT26 Forecourt Maintenance (1)

Repair & maintenance· Published 10 Dec

CLOSED

14 Jan

—

Estimated

Closed

Liverpool School of Tropical Medicine

ET122 - SR4 door and window supply & installation within CL3 laboratories

Construction work· Published 10 Dec

CLOSED

15 Jan

—

Estimated

Closed

Leeds Federated Housing Association Ltd

Job & Workflow Management System (Planned & Responsive)

Software packages· Published 10 Dec

CLOSED

10 Jan

£20k

Estimated

Closed

THE NATIONAL TRUST FOR PLACES OF HISTORIC INTEREST OR NATURAL BEAUTY

Development of a Mournes Skills Strategy

Business services· Published 10 Dec

CLOSED

31 Jan

—

Estimated

Closed

Tonbridge and Malling Borough Council

Tonbridge & Malling Borough Council Hybrid room audio visual solution Supplier Engagement

Radio & TV equipment· Published 10 Dec

CLOSED

28 Jan

—

Estimated

Closed

UK HEALTH AND SECURITY AGENCY

Chilton E Block Air Handling Unit Replacement Design & Build

Industrial machinery· Published 10 Dec

CLOSED

24 Jan

£57.0bn

Estimated

Closed

The Police, Fire and Crime Commissioner for Northamptonshire

ICT Framework

IT services· Published 10 Dec

CLOSED

10 Dec

—

Estimated

Closed

FTS · Services

SBRI

SBRI COMPETITION - Reducing pollution resulting from agricultural ammonia emissions in cattle sector.

Chemical products· Published 10 Dec

CLOSED

10 Dec

—

Estimated

Closed

FTS · Services

NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)

SBRI COMPETITION - Circular Economy in the Welsh Public Sector - Designing Out Waste & Retaining Value

Construction work· Published 10 Dec

CLOSED

03 Jan

£100k

Estimated

Closed

UK Research and Innovation

GB-Cambridge: UKRI-4521 MRC LMB Internal Blind Upgrade

Construction work· Published 10 Dec

CLOSED

17 Jan

£11.5m

Estimated

Closed

Nuclear Transport Solutions

Wheelset Overhaul provision for Locomotives and Rolling Stock

Repair & maintenance· Published 10 Dec

CLOSED

17 Jan

—

Estimated

Closed

KBS Maritime Ltd

BLD311-01,02 - Lift Remedial Works Programme

Industrial machinery· Published 10 Dec

CLOSED

07 Jan

—

Estimated

Closed

Department for Business and Trade

VTN - DIRECT AWARD - NOT OPEN - Contract for Potentially Fraudulent COVID Loan Application Investigation (open cases)

Business services· Published 10 Dec

CLOSED

10 Dec

—

Estimated

Closed

FTS · Supplies

SBRI

SBRI Competition - Welsh Ambulance: Changing the Way We Deliver Emergency Care

Medical equipment· Published 10 Dec

CLOSED

10 Dec

—

Estimated

Closed

FTS · Services

Nottingham Trent University

Provision of Print Services

Business services· Published 10 Dec

CLOSED

18 Dec

—

Estimated

Closed

Ministry of Defence, DIO,

WC1383775- AK - CIDP - CIDP24- AETHER PHASE 3 URD-Inner citadel security for Airfield Ops, PSD, Cape Gata & EESA (WORKS-Phase3A) - CYPRUS

Transport equipment· Published 10 Dec

Page 479 of 8764

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025