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Page 48 of 23300

Time to close

Value

Type

Buyer

Notice

AWARDED

10 Jun

—

Awarded

Tender

FTS

East Riding of Yorkshire Council

DR756685447 - Jetter Pump EHN

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

DERBY CITY COUNCIL

W801 - Consultancy Support

Financial services· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Services

The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)

Zehnder Air Filters Maintenance

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Services

NHS Golden Jubilee

V002 Maintenance of Fire Alarm system

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

City of Bradford Metropolitan District Council

Toxicology Reporting Services

· Published 10 Jun

AWARDED

10 Jun

£2.3m

Awarded

Tender

ORWELL HOUSING ASSOCIATION LIMITED

Provision of Insurance Cover and Associated Services

Financial services· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Leicestershire County Council

Hire of six 18t tipper to LCC Specifications

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

London Borough of Hounslow

HOUSING AND ASSETS SATISFACTION SURVEYS

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

University of Salford

Alma Subscription Multi Year Renewal

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Supplies

Northumbria Healthcare Facilities Management Limited

Nervecentre

Software packages· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

DERBY CITY COUNCIL

W766 - Servicing and repair services

Construction work· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Stockton Borough Council, Stockton-on-Tees

DA from the GCA G Cloud 14 FW for the Digital Support Service for Unpaid Carers

Software packages· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Services

NORTHAMPTONSHIRE HEALTHCARE NHS FOUNDATION TRUST

Provision of Physiotherapy & Podiatry Service

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Stockton Borough Council, Stockton-on-Tees

Psychology and Occupational Therapy Support to Adoption Multi-Disciplinary Team

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

University of Salford

Alma Subscription Multi Year Renewal

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

NHS England

Provision of Psychology Support for trainee doctors, dentists & pharmacists EoE

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Services

West Oxfordshire District Council

West Oxfordshire Crowdfunding Programme

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

THE UNIVERSITY OF BIRMINGHAM

FSWP8 Phase noise analyzer and VCO tester optionally with cross correlation and spectrum analyzer

· Published 10 Jun

AWARDED

10 Jun

£833k

Awarded

Tender

NHS Bedfordshire, Luton & Milton Keynes Integrated Care Board

2038 External Audit Service for NHS Bedfordshire, Luton & Milton Keynes ICB

Business services· Published 10 Jun

AWARDED

10 Jun

£2.2m

Awarded

Tender

Liverpool City Council

Wavertree High Street Highway Improvement Works

Construction work· Published 10 Jun

Page 48 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.