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PipelineFTS · 06bf86

Service Quality Inspections and System

GA TRAINS LIMITED
Status
planning
Estimated
£550k
Services
Published
29 Jun 2026

Key facts

Notice ID
ocds-h6vhtk-06bf86
CPV code
48000000 · Software packages
Contract type
services
Next notice
05 Oct 2026
Source
Find a Tender

Timeline

  1. Published
    29 Jun 2026

Description

GA Trains Limited intends to undertake an open tender for the provision of a comprehensive and independent Service Quality audit programme. This programme will deliver consistent and objective assessments of stations and train services against defined standards and criteria. As part of this procurement, GA is also seeking a technology-enabled solution to support the efficient capture, reporting, and management of audit findings. The solution must integrate with GA's contractor management systems, enabling the timely resolution of identified issues and supporting effective, ongoing performance monitoring. The appointed (sole) supplier will be responsible for generating reliable performance insights that drive continuous improvement, enhance the overall customer experience, and provide assurance that Service Quality standards are consistently achieved.

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Page 49 of 1481
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Page 49 of 1481
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