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CLOSED
18 Feb
—
Estimated
Modification
FTS
MA
Mid and South Essex NHS Foundation Trust
Maintenance of Network Structured Cabling All Sites
· Published 18 Feb
CLOSED
18 Feb
—
Estimated
Closed
FTS · Services
CF
CalMac Ferries Limited
Strategic Digital Partner for Website and Mobile Applications​​
IT services· Published 18 Feb
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13 Mar
—
Estimated
Closed
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Banbury Town Council
Arboricultural Survey Contract
Agriculture & forestry· Published 18 Feb
CLOSED
18 Feb
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Estimated
Modification
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Mid Suffolk District Council
Fire Risk Assessments and Fire Door Surveys to properties owned and managed by BMSDC
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28 Feb
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Horley Town Council
Website Design, Development and Hosting Services
IT services· Published 18 Feb
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Chemonics International, Inc.
Procurement of radios
Radio & TV equipment· Published 17 Feb
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20 Mar
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The Co-operative Academy of Manchester
CA17220 - Co-op Academy Swinton - new 3-G pitch required
Construction work· Published 17 Feb
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17 Feb
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Website Content Management System Replacement Project, Student App and Staff Intranet Project
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17 Feb
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UK Atomic Energy Authority
33kV Substation SCADA Supply
· Published 17 Feb
CLOSED
04 Mar
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Closed
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Department for Education
Best Start Free Breakfast Clubs Enrichment Sponsorship Academic Year 26/27
Musical instruments· Published 17 Feb
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04 Mar
£1.0m
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West Yorkshire Combined Authority
Batch 757 - Bradford May 2026
Transport services· Published 17 Feb
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18 Mar
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CRESCENT PURCHASING LIMITED
CA17224 - Electronic Payment Methods
Software packages· Published 17 Feb
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17 Feb
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Harris Federation
Harris Federation Lettings Requirement for Five Academy Schools (individual Lots)
· Published 17 Feb
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20 Mar
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Rugeley Town Council
Rugeley Town Council - Supply of Christmas Lights and associated works for a 3-year contract
Electrical machinery· Published 17 Feb
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17 Feb
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YS
York St John University
ITT for the Provision of HVAC (heating, ventilation and air conditioning) and PPM (Planned Preventative Maintenance) Services to York St John University
· Published 17 Feb
CLOSED
17 Feb
£870k
Estimated
Closed
CF
AD
AMEY DEFENCE SERVICES LIMITED
FDIS - Leeming External Refurbishments to 33 properties - FY2026/27 - Amey North Region - Northern England
Construction work· Published 17 Feb
CLOSED
30 Mar
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Estimated
Closed
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SC
South Cambridgeshire District Council
South Cambridgeshire District Council - Reinstatement Evaluation
Financial services· Published 17 Feb
CLOSED
25 May
£1.7bn
Estimated
Closed
CF
NL
NHS London Procurement Partnership (Hosted by Guy's and St Thomas' NHS FT)
Estates & Facilities Consultancy Dynamic Purchasing System
Architecture & engineering· Published 17 Feb
CLOSED
17 Feb
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Modification
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Procurement for Housing
Roofing and Associated Work - Dynamic Market
· Published 17 Feb
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04 Mar
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Chemonics International, Inc.
Procurement of Communication equipment
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Notice peek

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LF
ClosedCF · 3f3089a52594

Contact Centre Management System

Leeds Federated Housing Association Ltd
Status
Closed
Estimated
—
Published
20 Feb 2025

Key facts

Notice ID
cf-ac757965-9186-4e15-a825-3f3089a52594
CPV code
64200000 · Postal & telecomms
Source
Contracts Finder

Timeline

  1. Published
    20 Feb 2025

Description

Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Customer Service team with 12 users including operatives, staff with supervisory system access, and a contact centre manager. In addition to the core customer contact centre, Staff in the Leeds Federated Income team, and Neighbourhood team require access to a system which also allows for incoming and outgoing call management. In line with current and future requirements over the next three years, Leeds Federated is seeking a contract management system with the ability to service up to 50 users concurrently via VOIP, ideally via a desktop platform in addition to a mobile solution.Leeds Federated are seeking to appoint a partner that can meet current and future requirements in terms of providing a leading customer contact solution for both inbound and outbound communication primarily in terms of voice calls, but also via alternative media. Leeds Federated understand that an effective contact management platform has the ability to add significant value to the levels of customer service offered, and as such is seeking a solution that is simple to use, intuitive, and offers high levels of statistical insight, both in terms of customer contact, but also operative behaviour.Further details are contained within the tender documents.

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