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Notice
CLOSED
09 Dec
£25k
Estimated
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YT
York Teaching Hospital Facilities Management LLP
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Business services· Published 02 Dec
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—
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Blackpool Council
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£80.0m
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Recreational & cultural· Published 02 Dec
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THE PIRBRIGHT INSTITUTE
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CLOSED
24 Jan
—
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UK Research & Innovation
UKRI-3977 Monitoring Services Provider Dynamic Purchasing System (DPS)
R&D services· Published 02 Dec
CLOSED
10 Jan
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Weald of Kent Grammar School
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07 Jan
—
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Telford & Wrekin Council
Short Breaks Youth Club
Health & social· Published 02 Dec
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Framework Agreement to provide mobile veterinary services for dogs for Worcestershire Regulatory Services to include the Stray Dog Service of the six of the Worcestershire District Councils
Health & social· Published 02 Dec
CLOSED
10 Jan
—
Estimated
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FC
Foreign Commonwealth and Development Office
CPG/11867/2024 Provision of Gardening and Grounds Maintenance for the British High Commission (BHC) Office in Georgetown Guyana
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31 Jan
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In-Tend e-Tendering
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13 Jan
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Bolton Metropolitan Borough Council
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10 Dec
—
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Rotherham Metropolitan Borough Council
Children's Capital of Culture Marketing & Communication Partner
Business services· Published 02 Dec
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19 Dec
£80k
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HL
HS1 Ltd
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Transport services· Published 02 Dec
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16 Jan
£75k
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LC
Leicestershire County Council
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CLOSED
06 Jan
£120k
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OC
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Treasury Management Advisory Service
Financial services· Published 02 Dec
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06 Jan
£550k
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PAN3174 - Coroner's Collections in Leicester, Leicestershire & Rutland
Other services· Published 02 Dec
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Notice peek

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NH
ClosedCF · c3309872227d

GB-London: Stakeholder reputation and customer satisfaction measurement at the Heritage Fund

National Heritage Memorial Fund
Status
Closed
Estimated
£50k
Published
03 Dec 2024

Key facts

Notice ID
cf-e6c67861-f35c-4701-ac79-c3309872227d
CPV code
79419000 · Business services
Source
Contracts Finder

Timeline

  1. Published
    03 Dec 2024

Description

In the first year of Heritage 2033, the Heritage Fund designed a new Impact Framework to allow the Heritage Fund to evaluate and assess the impact of our funding over the next 10 years. Work is underway to introduce qualitative and quantitative measures which will be used to understand if we are delivering against the long-term ambitions of our strategy. Alongside the development of this Impact Framework, the senior team wish to improve the approach to performance measurement and reporting through a revision of the suite of management information and key performance indicators that inform decision making and help senior management with oversight of delivery. Management information (MI) in this context refers to data that is used by the Heritage Fund to help make decisions about how the organisation is run. MI can take the form of reports, charts and graphs; but it should allow performance to be tracked over time. Areas of the MI are already under development covering financial, operational and workforce measures, however there is a need to develop regular reporting on customer satisfaction and stakeholder reputation. We are seeking a service provider who will work with the Heritage Fund to develop the MI for customer satisfaction and stakeholder reputation drawing on existing sources of information at the Heritage Fund as well as wider best practice. The provider will then recommend a series of Gold/Silver/Bronze level options for future information and measures that could be delivered using existing systems without significant additional investment.

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