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Time to close

Value

Type

Buyer

Notice

AWARDED

10 Jun

—

Awarded

Tender

FTS

Borough Council of Calderdale

CareCubed - Price Negotiation Tool

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Portsmouth City Council

Social Researcher L6 Apprenticeship

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Elloughton-cum-Brough Town Council

Elloughton-cum-Brough Town Council Christmas Lighting

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Ministry of Justice

Call off Contract Under Prison Education Dynamic Purchasing System for a Reading Specialist Provision for Prisoners of HMP Chelmsford

Education & training· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

The Chief Constable of Thames Valley Police

Specialist Internet connected devices capability

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Stockton Borough Council, Stockton-on-Tees

Better Health, Better Wealth - Welfare Services for the Elderly

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Wigan Council

Medication Training

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Services

LONDON BUS SERVICES LIMITED

Provision of bus service - Route 310

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

British Council

EU_1041 - Framework for influencers and UGC content creation

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

NHS NORTH OF ENGLAND COMMISSIONING SUPPORT UNIT

2029 - NECS - Cisco Firepower 2140 Support - VPN Firewalls

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Malvern Hills District Council

Consultant support for the construction of a 3G Artificial Grass Pitch

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

The National Lottery Community Fund

C0135 Employee Assistance Programme (EAP)

Health & social· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Imperial College Healthcare NHS Trust

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Services

Darlington Borough Council

Principal Designer (CDM) Service on the Garage to Home Regeneration Project

Architecture & engineering· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Yeovil College

CA17149 - Yeovil College - ITT for Network Server Storage

Radio & TV equipment· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

ulster university

CCTV Maintenance Services

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Rutland County Council

Service Desk Software

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

London Borough of Enfield

Summer Uni 2026

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Durham County Council

The Maples Roofing Works (Lot 3 Cold Applied Liquid Roofing)

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

JISC

Visualisation and Analytics Platform

· Published 10 Jun

Page 51 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.