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Value

Type

Buyer

Notice

AWARDED

10 Jun

—

Awarded

Tender

FTS

Chesterfield Borough Council

Venture house suite 8&9 HVAC replacement

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Network Rail Infrastructure Ltd

Supply of Data Loggers

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Imperial College Healthcare NHS Trust

– SMH Lindo Wing Roof Replacement MEP Design Services

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Borough Council of Calderdale

Regulation 44 Visits

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Portsmouth City Council

Early Years L2, L3 & L5 Apprenticeships

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Kirklees Council

webCapture & eCapture

Software packages· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Government Commercial Agency

Provision of Drive35 Evaluation Framework and Baseline

R&D services· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Derbyshire County Council

PLACE089BR-H Mini Competition for Road Schemes

Construction work· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Cumberland Council

Lot 1b Up to 8 Passenger seats with Passenger Assistant Closing 5 June (PRU F45)

Transport services· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Cardiff Council

Highway Maintenance Term Service Contract

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Services

Powys County Council

Award of Dynamic Purchasing System for Domiciliary Care Services in Powys

Health & social· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Hafod Housing Association

2025H000038.02 Grounds Maintenance

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

The Hillingdon Hospitals NHS Foundation Trust

–Critical Ventilation Verification Services

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Works

East Sussex County Council

ESCC-HP-PMD-Plumpton Primary School- Replacement of Clerestory Windows

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Denbighshire County Council

Provision of a Low Income Family Tracker Solution for Denbighshire County Council

· Published 10 Jun

AWARDED

10 Jun

£33k

Awarded

Below-thresh.

Social Mobility Commission

Social Mobility Commission - State of the Nation 2026 & 2027 Design

Business services· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Havebury Homes

Water Hygiene Testing & Remedial Works

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Halton Borough Council

St Lukes and St Patricks Care Homes New Boiler & Associated Plant Replacement Works

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Powys County Council

Tender for the provision of Independent Professional Advocacy Services for Children and Young People

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Ministry of Defence

715732452 - Combined Audits and Investigations

Software packages· Published 10 Jun

Page 52 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.