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HM
ClosedCF · d89f04bec175

Briefing and Early Engagement - HMRC Contact Centre as a Service

H M REVENUE & CUSTOMS
Status
Closed
Estimated
—
Published
09 Dec 2024

Key facts

Notice ID
cf-f652594e-a318-47dc-bfa2-d89f04bec175
CPV code
48512000 · Software packages
Source
Contracts Finder

Timeline

  1. Published
    09 Dec 2024

Description

HMRC is continuing its early engagement activities for the development of a single Omni-Channel Contact Centre as a Service (CCaaS) solution to replace its current legacy services. This update marks the next step in the programme, providing additional details for suppliers and inviting participation in an EOI Supplier Briefing Event. Key Information The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products; 2. Service design, implementation and configuration services; 3. Run & Support services, including proactive maintenance and testing; 4. Ongoing Run & Optimise services with an option for incentivised innovation and optimisation The department intends to seek bids from System Integrators (Implementation Partner(s)) in collaboration with CCaaS Software Vendors. Next Steps Two key documents have been made available as part of this notice: 1. CCaaS Programme Briefing Notice - A high-level overview of the programme, including its scope and indicative commercial timelines 2. Supplier Briefing Event Attendance Request Form - Suppliers interested in attending the EOI Supplier Briefing Event must complete and return this form To be invited to the EOI Supplier Briefing Event, suppliers must meet a set of criteria as outlined in the form. Further Details • This stage of early market engagement remains informal and will assist HMRC in understanding market capabilities and refining its specifications • Participation is by invitation only and will be at HMRC's discretion • Procurement under the Competitive Flexible Procedure, in accordance with the Procurement Act 2023, is anticipated to commence in early 2025. Key Dates and Registration • Suppliers wishing to participate must download and complete the Supplier Briefing Event Attendance Request Form by 17th January 2025. Invitations to the EOI Supplier Briefing Event will be issued following a review against the criteria. Disclaimer - This notice is issued as part of HMRC's transparency and engagement processes under the Procurement Act 2023 (PA23), and should be regarded as satisfying part of the statutory requirements prior to the formal launch of the procurement process. - HMRC reserves the right to amend, revise or cancel any part of this engagement, including but not limited to the criteria, scope, timelines or approach outlined in this notice, the CCaaS Programme Briefing Notice or the Supplier Briefing EOI Form. Nothing in this notice or related documents commits HMRC to any specific approach, criteria or timetable. - This notice does not constitute an Expression of Interest (EOI) or the start of the formal procurement process. HMRC reserves the right to amend its engagement approach as the programme evolves. For more information, please see the CCaaS Programme Briefing Notice.

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175,267 noticesclosed · sorted by publication date
Page 522 of 8764
Time to close
Value
Type
Buyer
Notice
CLOSED
23 Dec
£100k
Estimated
Closed
CF
RS
RAIL SAFETY AND STANDARDS BOARD LIMITED
GB-London: 904821566 T1351 An investigation into the factors impacting freight braking in low adhesion
R&D services· Published 22 Nov
CLOSED
09 Dec
—
Estimated
Closed
CF
MO
Ministry of Justice
HMCTS Bulk Access Service for Bulk Provision of Wills and Grants of Probate Market Engagement
Software packages· Published 22 Nov
CLOSED
23 Dec
—
Estimated
Closed
CF
SH
Southern Health NHS Foundation Trust
Grounds & Gardens Total Managed Service
Architecture & engineering· Published 22 Nov
CLOSED
10 Jan
—
Estimated
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CF
NC
Newcastle City Council
Independent Residential and Specialist Education Services - Opening 3
Health & social· Published 22 Nov
CLOSED
03 Jan
—
Estimated
Closed
CF
SL
South Liverpool Homes
Customer Payments
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CLOSED
23 Dec
£18.0m
Estimated
Closed
CF
NE
Norfolk Environmental Credits Limited
Nitrogen and Phosphorous Mitigation Agreement
Sewage & refuse· Published 22 Nov
CLOSED
22 Jan
£12.6m
Estimated
Closed
CF
PH
PROGRESS HOUSING GROUP LIMITED
National Responsive Repairs, Maintenance and Void works
Repair & maintenance· Published 22 Nov
CLOSED
22 Nov
—
Estimated
Closed
FTS · Services
NL
North Lincolnshire Council
Carers Support and Dementia Advisory Service
Health & social· Published 22 Nov
CLOSED
29 Apr
—
Estimated
Closed
CF
TH
TRINITY HOUSE
T0526 - Geotechnical and Civil Engineering Surveying
Architecture & engineering· Published 22 Nov
CLOSED
20 Dec
£118k
Estimated
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WP
Welland Procurement
Tender for the provision of kenneling for stray dogs for Bassetlaw District Council and Newark & Sherwood district Council
Other services· Published 22 Nov
CLOSED
19 Dec
£15k
Estimated
Closed
CF
HE
Historic England
A Study of Architectural Measures used to Reduce Overheating - Literature Review and Analysis
R&D services· Published 22 Nov
CLOSED
08 Jan
£110.0m
Estimated
Closed
CF
PP
Peninsula Purchasing & Supply Alliance
PPSA - High Tech Homecare Medicine Services
Health & social· Published 22 Nov
CLOSED
30 Mar
—
Estimated
Closed
CF
UR
UK Research & Innovation
UKRI-4453 BAU Professional Services Framework
Architecture & engineering· Published 22 Nov
CLOSED
12 Dec
£125k
Estimated
Closed
CF
NC
Northumberland County Council
NCC1492 Hexham Queens Hall Boiler Replacement
Construction work· Published 22 Nov
CLOSED
03 Jan
—
Estimated
Closed
CF
UO
UNIVERSITY OF SUSSEX(THE)
US_24153 - Patents and Other IP Rights Renewal Platform
Business services· Published 22 Nov
CLOSED
06 Jan
£138k
Estimated
Closed
CF
HE
Historic England
The Engine House Condition and Decarbonisation Surveys
Construction work· Published 22 Nov
CLOSED
10 Jan
£25.0m
Estimated
Closed
CF
NC
Nottingham City Council
CPU 7166 For the provision of Light Commercial Vehicles up to a maximum of 7500kg
Transport equipment· Published 22 Nov
CLOSED
13 Dec
£100k
Estimated
Closed
CF
LC
Leicestershire County Council
The Provision of Reasonable adjustment ergonomic equipment for Leicestershire County Council Employees
Office & computing· Published 22 Nov
CLOSED
03 Jan
—
Estimated
Closed
CF
D
DEFRA
RSDO Environmental Report and Habitats Regulation Assessment
Sewage & refuse· Published 22 Nov
CLOSED
07 Jan
—
Estimated
Closed
CF
BO
Board of Trustees of the Royal Botanic Gardens Kew
RBGKEW1345 - RBG Kew External Affairs Private Event Catering Tender
Hotel & restaurant· Published 22 Nov
Page 522 of 8764
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