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ClosedCF · c3309872227d

GB-London: Stakeholder reputation and customer satisfaction measurement at the Heritage Fund

National Heritage Memorial Fund
Status
Closed
Estimated
£50k
Published
03 Dec 2024

Key facts

Notice ID
cf-e6c67861-f35c-4701-ac79-c3309872227d
CPV code
79419000 · Business services
Source
Contracts Finder

Timeline

  1. Published
    03 Dec 2024

Description

In the first year of Heritage 2033, the Heritage Fund designed a new Impact Framework to allow the Heritage Fund to evaluate and assess the impact of our funding over the next 10 years. Work is underway to introduce qualitative and quantitative measures which will be used to understand if we are delivering against the long-term ambitions of our strategy. Alongside the development of this Impact Framework, the senior team wish to improve the approach to performance measurement and reporting through a revision of the suite of management information and key performance indicators that inform decision making and help senior management with oversight of delivery. Management information (MI) in this context refers to data that is used by the Heritage Fund to help make decisions about how the organisation is run. MI can take the form of reports, charts and graphs; but it should allow performance to be tracked over time. Areas of the MI are already under development covering financial, operational and workforce measures, however there is a need to develop regular reporting on customer satisfaction and stakeholder reputation. We are seeking a service provider who will work with the Heritage Fund to develop the MI for customer satisfaction and stakeholder reputation drawing on existing sources of information at the Heritage Fund as well as wider best practice. The provider will then recommend a series of Gold/Silver/Bronze level options for future information and measures that could be delivered using existing systems without significant additional investment.

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175,267 noticesclosed · sorted by publication date
Page 528 of 8764
Time to close
Value
Type
Buyer
Notice
CLOSED
04 Dec
—
Estimated
Closed
CF
NY
North Yorkshire County Council
Request for Information for both Waste Management Software Including In-Cab Technology and Back Office System, and; Route Planning and Optimisation Support
Software packages· Published 21 Nov
CLOSED
27 Nov
£100k
Estimated
Closed
CF
WC
WRAP Cymru (Waste and Resources Action Programme Cymru
GB-Swansea, Barry: Welsh Government Plastic Film Collection Trial
Sewage & refuse· Published 21 Nov
CLOSED
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£500k
Estimated
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CF
LS
Liverpool School of Tropical Medicine
GB-Liverpool: LW119 IVCC Legal Support
Business services· Published 21 Nov
CLOSED
13 Dec
£500k
Estimated
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CF
BE
Bourne Education Trust
GB-Epsom: HR Management Supplies/Software process to the Bourne Education Trust sites.
Software packages· Published 21 Nov
CLOSED
13 Dec
—
Estimated
Closed
CF
LT
LEEDS TRINITY UNIVERSITY
Data and Platform Provider for Business Research and Analytics
Software packages· Published 21 Nov
CLOSED
16 Jan
£4.2m
Estimated
Closed
CF
DF
Department for Education
Invitation to Tender (ITT) for Tackling Antisemitism in Education Programme 2025/2028
Education & training· Published 21 Nov
CLOSED
29 Nov
—
Estimated
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Sewage & refuse· Published 21 Nov
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£15.0m
Estimated
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IMS2
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Food & beverages· Published 21 Nov
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Estimated
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Construction work· Published 21 Nov
CLOSED
18 Dec
—
Estimated
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LJ
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Electrical machinery· Published 21 Nov
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£1.0m
Estimated
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CF
TO
The Oil & Pipelines Agency
GB-Gosport: OPA T704 OFD Gosport In-line Inspection of 3 x below grade Pipelines
Oil & gas services· Published 21 Nov
CLOSED
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—
Estimated
Closed
CF
SH
Shropshire Healthcare Procurement Service
RA346679 - Media Tests and Plates
Laboratory equipment· Published 21 Nov
CLOSED
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—
Estimated
Closed
CF
LB
LONDON BOROUGH OF HAVERING
Occupational Therapy Assessment
Health & social· Published 21 Nov
CLOSED
11 Dec
—
Estimated
Closed
CF
AA
ANIMAL AND PLANT HEALTH AGENCY
Supply of Two Hydraulic Postmortem Room Tables for APHA Carmarthen
Medical equipment· Published 21 Nov
CLOSED
12 Dec
—
Estimated
Closed
CF
KC
Kirklees Council
Site Scoping and Assessment for Urban Tree Planting in West Yorkshire
Architecture & engineering· Published 21 Nov
CLOSED
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—
Estimated
Closed
CF
MO
Ministry of Defence, DIO,
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Construction work· Published 21 Nov
CLOSED
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—
Estimated
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FTS · Services
NA
NHS Arden & GEM CSU
1771 Provision of Risk Stratification Algorithms Tool For NHS Arden and GEM CSU
· Published 21 Nov
CLOSED
12 Dec
—
Estimated
Closed
CF
NU
Newcastle University
NU/2091 - Supply of a Coil Press
Laboratory equipment· Published 21 Nov
CLOSED
15 Jan
£495k
Estimated
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CF
AA
ANIMAL AND PLANT HEALTH AGENCY
Supply of Specified Pathogen Free (SPF) Eggs to APHA (Re-Tender)
Agricultural products· Published 21 Nov
Page 528 of 8764
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