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LO
ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman
Status
Closed
Estimated
—
Published
24 Jan 2025

Key facts

Notice ID
cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code
79000000 · Business services
Source
Contracts Finder

Timeline

  1. Published
    24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025

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165,209 noticesclosed · sorted by publication date
Page 62 of 8261
Time to close
Value
Type
Buyer
Notice
CLOSED
03 Feb
—
Estimated
Closed
CF
HE
Homes England (the name adopted by the Homes and Communities Agency)
Homes England - Station Campus - Services to Progress Scheme
Architecture & engineering· Published 03 Feb
CLOSED
18 Mar
£65k
Estimated
Closed
CF
ET
EDENBRIDGE TOWN COUNCIL
Supply and installation of a bandstand at Stangrove Park.
Recreational & cultural· Published 03 Feb
CLOSED
03 Feb
—
Estimated
Modification
FTS
TW
THAMES WATER UTILITIES LIMITED
Fire Alarm Installation and Maintenance
· Published 03 Feb
CLOSED
02 Feb
—
Estimated
Closed
FTS · Works
LB
London Borough of Ealing
M&E Capital Works
· Published 02 Feb
CLOSED
18 Mar
£25k
Estimated
Closed
CF
ET
EDENBRIDGE TOWN COUNCIL
Groundwork for bandstand in Stangrove Park, Edenbridge
Recreational & cultural· Published 02 Feb
CLOSED
13 Mar
—
Estimated
Closed
CF
DF
Department for Education
ITT for Lot 13 - Quality Assurance Proof Readers (a new Lot under the DfE's ECSC Framework )
Education & training· Published 02 Feb
CLOSED
02 Mar
—
Estimated
Closed
CF
SC
SHIRELAND COLLEGIATE ACADEMY TRUST
Shireland Collegiate Academy Trust - Device Procurement
Office & computing· Published 02 Feb
CLOSED
04 Mar
—
Estimated
Closed
CF
PC
Peterborough City Council
Children's External Placements Education & Tuition PDPS Reopening 1
Health & social· Published 02 Feb
CLOSED
04 Mar
—
Estimated
Closed
CF
RS
ROYAL SOCIETY FOR THE PROTECTION OF BIRDS
CFT - Hen Harrier & Merlin Surveys (NI & ROI SPAs) 2026-2029
Agricultural products· Published 02 Feb
CLOSED
23 Feb
£100k
Estimated
Closed
CF
UP
UNITE PROCUREMENT UK LIMITED
Supply of ITP Packaging Absorpole
Chemical products· Published 02 Feb
CLOSED
13 Mar
£275k
Estimated
Closed
CF
RT
Ryde Town Council
REFURBISHMENT OF 11 ST THOMAS SQUARE, Ryde , Isle of Wight
Construction work· Published 02 Feb
CLOSED
02 Mar
—
Estimated
Closed
CF
CB
Central Bedfordshire Council
CBC-1913-T-TS Domestic Door Replacement
Construction work· Published 02 Feb
CLOSED
23 Feb
£120k
Estimated
Closed
CF
UP
UNITE PROCUREMENT UK LIMITED
Supply of a Deployable Friction Tester
Transport equipment· Published 02 Feb
CLOSED
02 Feb
—
Estimated
Modification
FTS
LH
LIVEWEST HOMES LIMITED
Old School House, Wells - Roof Replacement & Associated Works
· Published 02 Feb
CLOSED
27 Feb
—
Estimated
Closed
CF
UC
University Centre Somerset College Group
RA356136 - Roof repairs/ refurbishment - ucs college Group
Construction work· Published 02 Feb
CLOSED
02 Mar
—
Estimated
Closed
CF
MA
MAIDSTONE AND TUNBRIDGE WELLS NHS TRUST
Mechanical plumbing and heating services 2026
Construction work· Published 02 Feb
CLOSED
27 Feb
—
Estimated
Closed
CF
PT
Paradigm Trust
CA17092 - Paradigm Trust - ITT for the provision of Data Management Services
IT services· Published 02 Feb
CLOSED
27 Feb
—
Estimated
Closed
CF
YC
York College
CA17106 - York College - ITT for the Supply of Staff and Student Uniform and PPE
Clothing & footwear· Published 02 Feb
CLOSED
10 Mar
—
Estimated
Closed
CF
CI
Chemonics International, Inc.
Construction services for the Ongoing repairs to the rehabilitation department of the Balakliia Clinical Multidisciplinary Intensive Care Hospital
Construction work· Published 02 Feb
CLOSED
02 Feb
—
Estimated
Modification
FTS
NE
North East Lincolnshire Council
PS059-23 Former Holme Hill School - Phase One Lindsey Suite
· Published 02 Feb
Page 62 of 8261
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