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175,267 noticesclosed · sorted by publication date

Page 66 of 8764

Time to close

Value

Type

Buyer

Notice

CLOSED

27 Jan

—

Estimated

Modification

FTS

University of Wolverhampton

25-44 Web Content Management System & Website Design

· Published 27 Jan

CLOSED

17 Feb

£10k

Estimated

Closed

The Careers & Enterprise Company

GB-London: System to support digital learner profiling

IT services· Published 27 Jan

CLOSED

16 Feb

—

Estimated

Closed

UNIVERSITY OF NOTTINGHAM (THE)

Graduation Services

Clothing & footwear· Published 27 Jan

CLOSED

27 Jan

—

Estimated

Modification

FTS

Gateshead Borough Council

Framework for The Hire of Highways and Construction Plant Equipment, and Welfare Units

· Published 27 Jan

CLOSED

27 Jan

—

Estimated

Modification

FTS

London Borough of Hackney

PROVISION OF OVERNIGHT CARE FOR DISABLED CHILDREN

· Published 27 Jan

CLOSED

27 Jan

—

Estimated

Modification

FTS

DfT, Driver and Vehicle Licensing Agency

DVLA Merchant Acquirer

· Published 27 Jan

CLOSED

27 Jan

—

Estimated

Closed

FTS · Services

University of Glasgow

PURCH2793 Provision of Estates Condition Survey

Architecture & engineering· Published 27 Jan

CLOSED

17 Feb

£500k

Estimated

Closed

Teesside University

GB-Middlesbrough: Optometry Small Equipment

Medical equipment· Published 27 Jan

CLOSED

27 Feb

£1.4m

Estimated

Closed

University of Essex

T1184 - Blood Sample Collection & Analysis

Health & social· Published 27 Jan

CLOSED

10 Feb

—

Estimated

Closed

Sandwell Metropolitan Borough Council

Invitation to a Preliminary Market Engagement Event - Enhanced Assessment Beds Service

Health & social· Published 27 Jan

CLOSED

26 Feb

—

Estimated

Closed

Haxby Town Council

Grass cutting tender - Haxby Town Council

Agriculture & forestry· Published 27 Jan

CLOSED

27 Jan

—

Estimated

Modification

FTS

Nottingham City Council

CPU7194 - Alternative Education Provision

· Published 27 Jan

CLOSED

27 Jan

—

Estimated

Modification

FTS

Southend-on-Sea City Council

Multiple and Complex Needs Support Service

· Published 27 Jan

CLOSED

02 Mar

—

Estimated

Closed

Ministry of Defence, DIO,

Request for Information (RFI): Provision of Historical Space Object Data Sets

IT services· Published 26 Jan

CLOSED

05 Feb

—

Estimated

Closed

Vantage RE Limited

VantageRE - ICT & Telephony Tender

IT services· Published 26 Jan

CLOSED

20 Feb

£1

Estimated

Closed

Midlands Partnership Foundation Trust

Leek Moorlands Hospital Boiler Replacement

Industrial machinery· Published 26 Jan

CLOSED

20 Feb

£1

Estimated

Closed

Midlands Partnership Foundation Trust

Cheadle Hospital Boiler Replacement

Industrial machinery· Published 26 Jan

CLOSED

27 Feb

—

Estimated

Closed

Charnwood Borough Council

Concession to operate Park Road Tennis Courts, Loughborough

Musical instruments· Published 26 Jan

CLOSED

02 Feb

£10.0m

Estimated

Closed

Eiffage Kier JV HS2 Main Civils Works, Lots C2 & C3

EKFB JV - Plastic Drainage Pipe - Supply Only Framework

Construction materials· Published 26 Jan

CLOSED

10 Feb

—

Estimated

Closed

North Yorkshire County Council

Gully Waste

Sewage & refuse· Published 26 Jan

Page 66 of 8764

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025