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LO
ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman
Status
Closed
Estimated
—
Published
24 Jan 2025

Key facts

Notice ID
cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code
79000000 · Business services
Source
Contracts Finder

Timeline

  1. Published
    24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025

You might also see

  • All Legal Ombudsman notices →
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496 noticesopen · sorted by deadline ascending
Page 7 of 25
Time to close
Value
Type
Buyer
Notice
Closing this week20 notices
2d
30 Jun
—
Estimated
Tender
FTS · Works
FD
Fenland District Council
Sewage Treatment Works Replacement Scheme 2026/27
Construction work· Published 21 May
2d
30 Jun
£30k
Estimated
Below-thresh.
FTS · Services
AC
Arts Council Of Wales
Research into the Business and Operational Needs of the Arts Sector in Wales
R&D services· Published 21 May
2d
30 Jun
£460k
Estimated
Tender
FTS · Services
LB
London Borough of Barking and Dagenham
Community Money Education and Early Intervention Advice Model
Administration services· Published 22 May
2d
30 Jun
£40k
Estimated
Below-thresh.
FTS · Services
NE
Natural England
Assessing the wider value of agri-environment scheme heritage actions for the natural environment and for people
R&D services· Published 22 Jun
2d
30 Jun
—
Estimated
Tender
CF
LB
London Borough Of Islington
Arboricultural services - Tree works operations
Repair & maintenance· Published 23 Jun
2d
30 Jun
£40k
Estimated
Below-thresh.
FTS · Services
NE
Natural England
Assessing the wider value of agri-environment scheme heritage actions for the natural environment and for people
R&D services· Published 23 Jun
2d
30 Jun
£40k
Estimated
Below-thresh.
FTS · Services
NE
Natural England
Assessing the wider value of agri-environment scheme heritage actions for the natural environment and for people
R&D services· Published 23 Jun
2d
30 Jun
£83k
Estimated
Below-thresh.
CF
KI
KCH INTERVENTIONAL FACILITIES MANAGEMENT LLP
5 yr maintenance service contract for slit lamps and tables
Repair & maintenance· Published 25 Jun
2d
30 Jun
—
Estimated
Tender
FTS · Supplies
CC
Cheshire Constabulary
Contract for the Provision of Vehicle Hire Service
Transport equipment· Published 25 Jun
2d
30 Jun
£444k
Estimated
Tender
FTS · Works
PB
Prifysgol Bangor / Bangor University
Additional Works at the Centre of Environmental Biotechnology
Construction work· Published 03 Jun
2d
30 Jun
£45k
Estimated
Below-thresh.
FTS · Works
WA
Wales and West Housing Association Ltd
Boundaries/External Works - Newtown/Llandinham
Construction work· Published 03 Jun
2d
30 Jun
£45k
Estimated
Below-thresh.
FTS · Works
WA
Wales and West Housing Association Ltd
External Boundary Works- Newtown and Llandinam
Construction work· Published 03 Jun
2d
30 Jun
£20k
Estimated
Below-thresh.
FTS · Services
UH
UK Hydrographic Office
UKHO Maritime Innovation Module
Education & training· Published 03 Jun
2d
30 Jun
£20k
Estimated
Below-thresh.
FTS · Services
DM
Dudley Metropolitan Borough Council
Domestic Abuse Needs Assessment
Health & social· Published 02 Jun
2d
30 Jun
£101k
Estimated
Tender
FTS · Works
EB
Erewash Borough Council
EBCT 442 Street Furniture Painting, Ilkeston Town Centre
Construction work· Published 03 Jun
2d
30 Jun
£84k
Estimated
Below-thresh.
FTS · Services
KC
Kent Community Health NHS Foundation Trust
Photographer and Videographer Services
Business services· Published 02 Jun
2d
30 Jun
£1.8m
Estimated
Tender
FTS · Works
RB
Rossendale Borough Council
Reactive Repairs and Small Works Framework (2026-2030)
Construction work· Published 02 Jun
2d
30 Jun
£302k
Estimated
Tender
FTS · Services
WH
WANDLE HOUSING ASSOCIATION LIMITED
V2 - Maintenance of Sewage and Clear Water Pumps
Industrial machinery· Published 01 Jun
2d
30 Jun
£209k
Estimated
Tender
FTS · Works
NB
Nuneaton & Bedworth Borough Council
NUN – Lot 1 - Tiverton Drive & Lot 2 - Chaucer Drive Play Equipment
Musical instruments· Published 29 May
2d
30 Jun
£200k
Estimated
Tender
FTS · Services
NE
North East Lincolnshire Council
Provision of a Suicide Postvention Service
Health & social· Published 29 May
Page 7 of 25
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