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175,267 noticesclosed · sorted by publication date

Page 70 of 8764

Time to close

Value

Type

Buyer

Notice

CLOSED

24 Feb

—

Estimated

Closed

Chemonics International, Inc.

Procurement of Translation, Interpretation, and Event Equipment Rental Services

Business services· Published 20 Jan

CLOSED

16 Feb

—

Estimated

Closed

The Mercian Trust

CA17044 - The Mercian Trust Waste Management Services

Sewage & refuse· Published 20 Jan

CLOSED

20 Jan

—

Estimated

Modification

FTS

Ipswich Borough Council

Towns Fund - Digital Binoculars AR/VR Content X 2

· Published 20 Jan

CLOSED

20 Jan

—

Estimated

Modification

FTS

Test Valley Borough Council

In Cab Waste Management System

· Published 20 Jan

CLOSED

06 Feb

—

Estimated

Closed

ADB (UK) LIMITED

CA17020 - 6405/27 - North Central London Integrated Care System (ICS) - Request for Information (RFI): Exploring Strategic IM&T Reseller Partnerships

IT services· Published 20 Jan

CLOSED

24 Feb

—

Estimated

Closed

Chemonics International, Inc.

Procurement of Photo and Video Services

Business services· Published 20 Jan

CLOSED

31 Jan

—

Estimated

Closed

Insight Multi Acadamy Trust

Insight Mat

Business services· Published 20 Jan

CLOSED

30 Jan

—

Estimated

Closed

North Lincolnshire Council

Demand Responsive Transport

Transport services· Published 20 Jan

CLOSED

26 Jan

£250k

Estimated

Closed

Anthro JV

Building Energy Management System (BEMS) - Ancillary Devices - ANTHRO-PROC-COMM8

Radio & TV equipment· Published 20 Jan

CLOSED

28 Jan

£1.0m

Estimated

Closed

Mace Dragados

Consents Consultant

Architecture & engineering· Published 20 Jan

CLOSED

20 Jan

—

Estimated

Closed

FTS · Supplies

APUC Limited

Microscopy & Imaging Equipment

Laboratory equipment· Published 20 Jan

CLOSED

20 Jan

—

Estimated

Modification

FTS

Surrey Heath Borough Council

Units 8B & 9, The Square, Landlord Shell Works

· Published 20 Jan

CLOSED

20 Feb

—

Estimated

Closed

Gloucestershire Learning Alliance

CA17035 - Gloucestershire Learning Alliance Trust tender for cleaning services

Sewage & refuse· Published 20 Jan

CLOSED

24 Feb

—

Estimated

Closed

Chemonics International, Inc.

Procurement of Legal Services

Business services· Published 20 Jan

CLOSED

26 Jan

£250k

Estimated

Closed

Anthro JV

FIELD DEVICES - PORTALS - ANTHRO-PROC-COMM14

Security & defence· Published 20 Jan

CLOSED

30 Jan

—

Estimated

Closed

BIP SOLUTIONS LIMITED

Soft-Market Test - Employee Benefit and Reward Platform

Administration services· Published 20 Jan

CLOSED

19 Apr

—

Estimated

Closed

Academy Transformation Trust

CA17040 - Provision of LED Lighting

Installation services· Published 19 Jan

CLOSED

20 Mar

—

Estimated

Closed

Derbyshire County Council

CCS028 Therapeutic Assessment to Support Education and Health Care Plan Delivery

Health & social· Published 19 Jan

CLOSED

16 Feb

£1

Estimated

Closed

UK HEALTH AND SECURITY AGENCY

Request for Information - Containment Level 3 (CL3) UK Capacity

Architecture & engineering· Published 19 Jan

CLOSED

04 Feb

—

Estimated

Closed

City of Bradford Metropolitan District Council

Market Engagement - Entertainment Provision (Bradford Markets)

Recreational & cultural· Published 19 Jan

Page 70 of 8764

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Notice peek

ClosedCF · c778fcabf8c9

Service Complaints Adjudicator

Legal Ombudsman

Status

Closed

Estimated

—

Published

24 Jan 2025

Key facts

Notice ID: cf-a5c7b5c4-06ef-4c95-8184-c778fcabf8c9
CPV code: 79000000 · Business services
Source: Contracts Finder

Timeline

Published
24 Jan 2025

Description

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from procurement@legalombudsman.org.uk Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025