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Value

Type

Buyer

Notice

AWARDED

09 Jun

£37k

Awarded

Below-thresh.

London Borough of Sutton

Software for Building Safety Levy - London Borough of Sutton

Software packages· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Natural England

Alde-Ore Estuary SSSI and North Norfolk Coast SSSI

Business services· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Newport City Council

NCC202600078 - Maintenance of electric refuse collection vehicles operated and managed by NCC

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Mid and South Essex NHS Foundation Trust

Portfolio Training

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Chesterfield Borough Council

Interim Support Services

Other services· Published 09 Jun

AWARDED

09 Jun

£292k

Awarded

Tender

NHS Blood and Transplantation

Launch Diagnostics Consumables

Medical equipment· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Hampshire County Council

PCI_LotA_188 A326 LLM Planning Consultation Support Services

Architecture & engineering· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Torus62 Limited

Torus62 Ltd,C3.3&4,May26-Stairlift Specialists Lts t/as Mobility Living Cntr

Repair & maintenance· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

South London and Maudsley

Southwark Recovery Space

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Hampshire County Council

PCI_LotA_187 Four Marks and Medstead Junction VISSIM Model - Access, Procedure and Managing Commissions

Architecture & engineering· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Supplies

NHS Blood & Transplant (NHSBT)

Launch Diagnostics

Medical equipment· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Chesterfield Borough Council

Project Management Support

Other services· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Hampshire County Council

PCI_LotA_169 Whitehill Bordon: Station Road Crossroads & Adjacent Shared Use Path

Architecture & engineering· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Services

Torus62 Limited

Torus62 Ltd,C3.3&4,May26-Stairlift Specialists Lts t/as Mobility Living Cntr

Repair & maintenance· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

East Lindsey District Council

Maintenance and Servicing of Ventilation and Air Conditioning Installations

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Hampshire County Council

PCI_LotB8_181 Bat Survey Support

Architecture & engineering· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Bath Spa University

MacBook Airs - Nov 2023

Office & computing· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Cabinet Office

Procurement of vehicles for GCS

Transport equipment· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

HM Land Registry

Music Licence 2026 - 2027

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Oxfordshire County Council

Intercountry Adoption Services

· Published 09 Jun

Page 70 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.