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Value

Type

Buyer

Notice

AWARDED

30 Jun

—

Awarded

Tender

FTS

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—

Awarded

Tender

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Transport services· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS · Services

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· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

Leeds City Council

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· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS · Services

NHS Essex Integrated Care Board

General Acute Services

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

Dartford Borough Council

Dell Core Switch Support and Maintenance 2026-2029

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS · Services

NHS Essex Integrated Care Board

General Acute Services

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS · Services

NHS Essex Integrated Care Board

General Acute Services

· Published 30 Jun

AWARDED

30 Jun

£3.8m

Awarded

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AWARDED

30 Jun

—

Awarded

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FTS

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AWARDED

30 Jun

—

Awarded

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· Published 30 Jun

AWARDED

30 Jun

—

Awarded

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FTS · Services

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General Acute Services

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

Hull University Teaching Hospitals NHS Trust

SERVICE MAINTENANCE OF ICS WATER CHILLERS

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

Northumbria Healthcare NHS Foundation Trust

Fleet Insurance & Claims Management - CFP Stage 2

· Published 30 Jun

AWARDED

30 Jun

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Awarded

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FTS

Sellafield Limited

Briggs Urgent work

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS · Services

NHS Essex Integrated Care Board

General Acute Services

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

The Police, Fire and Crime Commissioner for Northamptonshire

The Provision of Waste Management for Northamptonshire Fire and Rescue Service

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

Natural Resources Wales

NRW Diving services open framework 1 2026

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

Ipswich Borough Council

Retail Evidence Study

· Published 30 Jun

AWARDED

30 Jun

—

Awarded

Tender

FTS

Sellafield Limited

GammaCal Service Visit & Licence

· Published 30 Jun

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Notice peek

TenderFTS · 05085d

HMRC Contact Centre as a Service (CCaaS)

HM Revenue & Customs

Status

complete

Awarded

—

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-05085d
Awarded to: CAPGEMINI UK PLC
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

Provision of an implementation partner and CCaaS software vendor to support development of a CCaaS solution to replace its current legacy services. The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products. 2. Service design, implementation and configuration services. 3. Run & support services, including proactive maintenance and testing. 4. Ongoing optimisation of services with the potential for innovation and transformation The procurement process conducted was as follows: Phase 1 - Conditions of Participation - Participants = 13 Suppliers who registered interest in participating in the CCaaS procurement were issued a Conditions of Participation Questionnaire. This included compliance questions, Financial Viability Risk Assessments and several qualitative questions. 13 responses were submitted. Evaluation was conducted against this questionnaire with the top scoring 6 responders being invited to submit initial tenders. Phase 2 - Invitation to Submit Initial Tender - Participants = 5 The top scoring 6 bidders were invited submit initial tenders inclusive of qualitative questions, functional and non-functional requirements, and initial pricing model. 5 initial tenders were submitted by the closing date. An initial Price Per Quality Point (PQP) score was calculated, with the top 3 bidders being taken through to the following Product Validation exercise. Phase 3 - Product Validation Stage - Participants = 3 The 3 highest scoring bidders were invited to participate in a Product Validation Stage. This exercise required participants to configure and demonstrate their proposed solutions against a series of business outcomes, with detailed requirements to be demonstrated in each outcome. The top placed 2 bidders were advanced to Negotiation. Phase 4 - Negotiation - Participants = 2 The down-selected 2 bidders were invited to take part in a series of negotiation workshops aligned to the negotiable contract terms. Suppliers were required to ensure that they provided solutions which met the Authority's required outcomes within the Model Services Contract. Both bidders successfully completed this phase. Phase 5 - Invitation to Submit Final Tenders (ISFT) - Participants = 2 Following negotiation, the two final bidders were invited to submit final tenders and pricing models. These were evaluated and awarded a final PQP score. The top placed scoring bidder has been selected as the Preferred Bidder.

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