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Time to close

Value

Type

Buyer

Notice

AWARDED

15 Jun

—

Awarded

Tender

Department for Work & Pensions

Statutory Sick Pay (SSP) Reforms Evaluation & DWP Employer Survey

R&D services· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

Kirklees Council

Firthcliffe Recreation Ground

Construction work· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Department for Culture, Media and Sport

Media Planning and Buying Service

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Train Information Services Limited

Strategic Commercial Railcard Partner

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

The Mayor and Commonalty and Citizens of the City of London

ESG and Sustainability System

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Environment Agency

Hydrology Training Programme

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Conwy County Borough Council

CCBC Direct award - Purchase of a specialist Waste Handler

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

London Ambulance Service NHS Trust

Vehicle conversions

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS · Services

East Sussex County Council

Pay & Display Machine Communications

Radio & TV equipment· Published 15 Jun

AWARDED

15 Jun

£86k

Awarded

Below-thresh.

Wokingham Borough Council

WBCSENOB350 Beech Lodge School

Transport services· Published 15 Jun

AWARDED

15 Jun

£81k

Awarded

Below-thresh.

Financial Conduct Authority

SMF - Business Change Support

Business services· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS · Services

Ferguson Marine (Port Glasgow) Ltd

LNG Commissioning Support

Architecture & engineering· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

the Education Authority

Sandwiches and Associated Products

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Ministry of Justice

UK7 - Contract Details Notice - KSS - Advancing Women

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

Hampshire County Council

Lot 2 (DA) Wavell School - External Decorations and Repairs 9-26 - AWARD

Construction work· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Middlesbrough Council

CS091 - Specialist equipment and technology for children and young people who are visually impaired or blind

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Cambridgeshire and Peterborough Combined Authority

Provision of a social media management platform

· Published 15 Jun

AWARDED

15 Jun

£41k

Awarded

Below-thresh.

Great Ormond Street Hospital for Children NHS Trust

C453568

Repair & maintenance· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Westminster Council City

291 Harrow Road Fire Compliance Monitoring

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

London Borough of Merton

Merton Adult Learning Main Delivery Service

Education & training· Published 15 Jun

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

03 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
03 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to create and send surveys with Affinity Water branding, provide corresponding dashboards and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.