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Value

Type

Buyer

Notice

AWARDED

15 Jun

—

Awarded

Tender

FTS

North Bristol NHS Trust

One-off service and repair of the medical instrument

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

Birmingham City Council

Opkey

Software packages· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Hywel Dda University Health Board

RELATIONAL CARE TRAINING - HDDA-ITT-62670 (P0453)

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

Department for Work & Pensions

Statutory Sick Pay (SSP) Reforms Evaluation & DWP Employer Survey

R&D services· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Sefton Metropolitan Borough Council

CACI - Childview Youth Justice Software, Licensing, Maintenance & Support YOIS

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Business Services Organisation ITS

Human Resources, Payroll, Travel & Subsistence (HRPTS) 1 Year Support.

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

National Highways

HRE - GTP3/3 - Throstle Nest Junction - Chorlton Junction - Throstle Nest Tunnel No.1

Transport equipment· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Northern Trains Limited

Moorthorpe Car Park Extension

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

North Bristol NHS Trust

Microsoft true-up license

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

Leicestershire County Council

Mainstream Bus S133 Kibworth Mead Academy

Transport services· Published 15 Jun

AWARDED

15 Jun

£28.8m

Awarded

Tender

Department for Work & Pensions

Digital Forensics - Aggregated Software

IT services· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS · Supplies

Northern Lincolnshire and Goole NHS Foundation Trust

NLAG- Medical Cylinder Gases

Chemical products· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Business Services Organisation ITS

FPL 1 Year Extension

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS · Supplies

Hull University Teaching Hospitals NHS Trust

HUTH Medical Cylinder Gases

Chemical products· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Barnsley Hospital NHS Foundation Trust

CLWRota ERostering Service Anaesthetics

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

Northern Trains Limited

Moorthorpe Car Park Extension

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS · Services

LONDON BUS SERVICES LIMITED

PL4: London Underground Piccadilly Line Rail Replacement bus service

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

North Bristol NHS Trust

Renewal of the eReferral system in the Trust

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

University Hospitals of Leicester NHS Tr

Maintenance - Automated digital radiography (DR) imaging system

· Published 15 Jun

AWARDED

15 Jun

—

Awarded

Tender

FTS

NHS Wales Shared Service Partnership

Emergency Lighting

· Published 15 Jun

Page 78 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

03 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
03 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to create and send surveys with Affinity Water branding, provide corresponding dashboards and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.