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Value

Type

Buyer

Notice

AWARDED

26 Jun

—

Awarded

Tender

FTS

The Rotherham NHS Foundation Trust

Microsoft Office 2024 Pro Plus licences

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

Pembrokeshire County Council

Parking Payments – Merchant of Record

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

Educo

Mayfield School Catering - Notice to Award

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

Plymouth City Council

CCTV and Internet Charges

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

Oxford Brookes University

In-Country Recruitment

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

NHS Wales Shared Service Partnership

SSP-ITT-61420 - HGV Tacho Analysis and Operators License

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

UK Research and Innovation

CSP26634 - Filming of videos

· Published 26 Jun

AWARDED

26 Jun

£200k

Awarded

Tender

Yorkshire Ambulance Service NHS Trust

YAS 38 2026_27 Sheffield Project Management Support - RIBA stages1-2

Architecture & engineering· Published 26 Jun

AWARDED

26 Jun

£134.7m

Awarded

Tender

West Yorkshire Combined Authority

Bus Reform Fleet

Transport equipment· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS · Services

Chesterfield Borough Council

Out of Hours Call Handling

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

The Clatterbridge Cancer Centre NHS Foundation Trust

Consultancy services

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

NATIONAL ENERGY SYSTEM OPERATOR LIMITED

Salesforce Platform Licensing and Support Services

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

Mid and South Essex NHS Foundation Trust

Freedom to Speak Up Services

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

Liverpool City Council

Longmoor Primary - Plant Room Refurbishment & Heating

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

Blackpool Teaching Hospitals NHS Foundation Trust

Fuel Cards

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

Aylesbury Town Council

Event Production and Staging Services for Aylesbury Parklife Weekend 2026

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

Pickering and Ferens Homes Trustee Limited

PR & Marketing

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

DEPARTMENT FOR ENVIRONMENT, FOOD AND RURAL AFFAIRS

Remote Electronic Monitoring (REM) 2025

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

Staffordshire Moorlands District Council

PROC-6391 Rough Sleeper Supported Accommodation

· Published 26 Jun

AWARDED

26 Jun

—

Awarded

Tender

FTS

Lincolnshire County Council

Open Framework for the Connect to Work Programme across Greater Lincolnshire

· Published 26 Jun

Page 8 of 23300

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Notice peek

TenderFTS · 05085d

HMRC Contact Centre as a Service (CCaaS)

HM Revenue & Customs

Status

complete

Awarded

—

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-05085d
Awarded to: CAPGEMINI UK PLC
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

Provision of an implementation partner and CCaaS software vendor to support development of a CCaaS solution to replace its current legacy services. The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products. 2. Service design, implementation and configuration services. 3. Run & support services, including proactive maintenance and testing. 4. Ongoing optimisation of services with the potential for innovation and transformation The procurement process conducted was as follows: Phase 1 - Conditions of Participation - Participants = 13 Suppliers who registered interest in participating in the CCaaS procurement were issued a Conditions of Participation Questionnaire. This included compliance questions, Financial Viability Risk Assessments and several qualitative questions. 13 responses were submitted. Evaluation was conducted against this questionnaire with the top scoring 6 responders being invited to submit initial tenders. Phase 2 - Invitation to Submit Initial Tender - Participants = 5 The top scoring 6 bidders were invited submit initial tenders inclusive of qualitative questions, functional and non-functional requirements, and initial pricing model. 5 initial tenders were submitted by the closing date. An initial Price Per Quality Point (PQP) score was calculated, with the top 3 bidders being taken through to the following Product Validation exercise. Phase 3 - Product Validation Stage - Participants = 3 The 3 highest scoring bidders were invited to participate in a Product Validation Stage. This exercise required participants to configure and demonstrate their proposed solutions against a series of business outcomes, with detailed requirements to be demonstrated in each outcome. The top placed 2 bidders were advanced to Negotiation. Phase 4 - Negotiation - Participants = 2 The down-selected 2 bidders were invited to take part in a series of negotiation workshops aligned to the negotiable contract terms. Suppliers were required to ensure that they provided solutions which met the Authority's required outcomes within the Model Services Contract. Both bidders successfully completed this phase. Phase 5 - Invitation to Submit Final Tenders (ISFT) - Participants = 2 Following negotiation, the two final bidders were invited to submit final tenders and pricing models. These were evaluated and awarded a final PQP score. The top placed scoring bidder has been selected as the Preferred Bidder.

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