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TI
TenderFTS · 06b47c

The Decision-Making Service Support For Disabled Persons Railcard

Train Information Services Limited
Status
active
Estimated
—
Services
Published
12 Jun 2026

Key facts

Notice ID
ocds-h6vhtk-06b47c
CPV code
63711000 · Supporting transport
Contract type
services
Source
Find a Tender

Timeline

  1. Published
    12 Jun 2026
  2. Submission deadline
    13 Jul 2026 · 26 days from now

Description

We are seeking to appoint a Service Partner to manage an independent Decision-Making Service (DMS) function within the service that will provide decisions on a Disabled Persons Railcard applicant’s eligibility to purchase a DPRC according to eligibility criteria and rules. The service will focus exclusively on the review, validation, and outcome of DPRC applications, operating within the Rail Delivery Group’s (RDG) CRM infrastructure. This procurement does not include the provision of a customer contact handling service (e.g. inbound calls, webchat, or general enquiries). Instead, it is centred on the processing and assessment of applications and supporting evidence to determine customer eligibility.

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Page 91 of 1757
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Page 91 of 1757
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