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Time to close

Value

Type

Buyer

Notice

AWARDED

09 Jun

—

Awarded

Tender

FTS

Shropshire Council

RQNB 264 - Maintenance and Repair of Thermostatic Mixing Valves

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Government Legal Department

Legal Practice Management Beta Phase

IT services· Published 09 Jun

AWARDED

09 Jun

£80k

Awarded

Below-thresh.

East and North Hertfordshire Teaching NHS Trust

ENHT - Treatment Centre Swift Ward Flooring Upgrades

Construction work· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

LONDON NORTH EASTERN RAILWAY LIMITED

Employee Assistance Program & Counselling Services (Lot 1) and Musculoskeletal Support and Treatment Services (Lot 2)

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

FAIRHIVE HOMES LIMITED

Provision of a Housing Management, CRM, Asset Management and Repairs System (including DLO)

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

University Hospitals Birmingham NHS Foundation Trust

Waiver - UHB_HGS - PEAK Scientific Instruments Ltd - - Service and maintenance contract for x 2 Medical Equipment

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Supplies

NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)

Printed Forms

Printed matter· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Middlesbrough Council

CS086 - Family Hubs NEYDL's

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

London Borough of Hackney

DN747464 Domestic Electrical Testing

Construction work· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

SOUTH WESTERN RAILWAY LIMITED

Provision of Smartcard Printer Maintenance & Bureau Services

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

London Borough of Camden

Parking and traffic surveys

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

University Hospitals of Morecambe Bay NHS Foundation Trust

Maintenance of Piped Medical Gases and Vacuum Systems

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Middlesbrough Council

RH014 - Servicing, Maintenance and Repairs of lifting / Rigging Equipment at Middlesbrough Theatre and Town Hall and any other properties as required.

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Bath Spa University

Azure Landing Zone and Virtual Desktop Project

Software packages· Published 09 Jun

AWARDED

09 Jun

£90k

Awarded

Below-thresh.

East and North Hertfordshire Teaching NHS Trust

ENHT - Replacement Doors Swift Ward level 5 Treatment Centre

Construction work· Published 09 Jun

AWARDED

09 Jun

£105k

Awarded

Tender

East and North Hertfordshire Teaching NHS Trust

ENHT - Treatment Centre level 5 Swift Ward plumbing strip out works

Construction work· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

University Hospitals Birmingham NHS Foundation Trust

Waiver - UHB_HGS - Developing Experts Limited - Bespoke Training and Development

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

BIP SOLUTIONS LIMITED

GB-London: Property Reinstatement Valuation

Real estate· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Sheffield City Council

Social Enterprise Support

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Services

LEODIS ACADEMIES TRUST

Electronic Communications, Payments and Kitchen Management Solutions - 1205. Lot 3 Cashless Catering Systems.

· Published 09 Jun

Page 99 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.