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  4. Route 101 Limited
R1

Route 101 Limited

IT services · Bristol
Large

Route 101 Limited is an award-winning technology systems integrator delivering cloud contact centre and customer engagement software and solutions. The company supports over 100 clients, including some of the UK's largest brands.

route101.com ↗

Summary from the supplier’s website — unverified

Compare peers
Awarded
£270.8m
Live
6
Buyers
7
12m
£4.1m
At a glance
  • Quick answer
Profile
  • Social value
  • ESG & policies
  • Capabilities2
  • Buyer references
  • Accreditations
Track record · verified
  • KPI performance
  • Contracts6 / 11
  • Top buyers7
  • Category mix
  • Geography
  • Peers5
Trust & risk
  • Red flags0
  • Compliance
  • Modifications
  • News
Company
  • Companies House
  • Financial
  • Org tree
Quick answer — Route 101 LimitedUpdated 06 Jul 2026

At a glance · for buyers and watchdogs

Route 101 Limited has won £270.8m across 7 public-sector buyers, with 6 live contracts. No active Companies House risk flags.

Why: top buyer Department for Work & Pensions at 98% · 95% in IT services · 0 active risk flags · 0 modifications.

Decision signals
0Active red flags
ActiveCompany status
6 of 11Live contracts
98%Top-buyer concentration
95%Category exposure
0Contract modifications
If you're a buyer:CapabilitiesReferencesKPIComplianceWatchdog?FlagsModificationsConcentrationNews

Social value

Commitments mapped to the Government Social Value Model themes.

⚑ Self-reported
—

No social-value commitments yet

Jobs, skills, environmental, inequality and community commitments appear here once a claimed supplier attributes them to awarded contracts, or once we detect them on the supplier’s website.

ESG & policies vault · 0/5

Key governance & sustainability policies. Published documents link out; missing ones are greyed.

↔ Cross-checked
Net-zero planNot provided✓
Modern slavery statementNot provided✓
EDI policyNot provided✓
Anti-briberyNot provided✓
Data protectionNot provided✓

Capabilities

What this supplier does, where they sit, who they sell to.

◐ From website & notices
Services · 5
Cloud contact centre solutions
Customer engagement software
CX consultancy
AI and Automation
Workforce engagement solutions
Frameworks & DPS · 2 from notices
  • Zendesk Licences and ConsultancyNHS England · £834k
  • Zendesk Software & ImplementationNHS Digital · £420k

Extracted automatically from web_search on Jun 2026. Not independently verified — treat as the supplier’s own marketing claims.

Case studies

Delivery stories the supplier has published, with sector and outcome.

⚑ Self-reported
—

No case studies yet

Once a claimed supplier publishes delivery stories — the buyer, the sector, what was delivered and the outcome — they appear here.

Buyer references

Named public-sector contacts who have agreed to act as a reference.

✓ Confirmed by buyer
—

No buyer references yet

Public-sector buyers can confirm they'll act as a reference for this supplier. Confirmed references — with the contract they relate to — show here.

Accreditations & memberships

Independently issued. Verification dates cross-checked against issuer registers.

↔ Cross-checked
—

No accreditations recorded

B-Corp, ISO, Cyber Essentials, Living Wage and similar credentials appear here once added by a claimed supplier and cross-checked against the issuing register.

KPI performance

Delivery, budget and satisfaction scores reported quarterly by buyers.

✓ Verified
84

No verified KPI scores yet

Once buyers report contract KPIs — delivery on time, on budget, satisfaction, adoption and accessibility — a weighted grade and breakdown appear here.

Contracts · 6 live · 5 historic

Pulled from Contracts Finder & Find a Tender. Most recent first.

✓ From notices
TitleBuyerCPVAwardedValueTermStatus
Future Contact Solution
HM Land Registry7200000015 Jun 2027£2.4m3 yrsLive
Awarded contract
Department for Education7200000001 Dec 2025£1.5m3 yrsLive
CRM Software Subscriptions, User Support and Technical Services
The Planning Inspectorate4833300019 Jul 2025£200k3 yrsLive
DWP Digital Channels Contact Centre (DC3)
Department for Work & Pensions4800000007 May 2025£265.3m5 yrsLive
VIVID - Contact Centre Management & QA Software
VIVID4800000001 Jun 2025£21k12 moClosed
Route 101 DfE Calabrio G-CLOUD 13 Call Off (con_22447)
Department for Education7200000010 Nov 2023£33k2 yrsClosed
Customer Service Desk & Associated Services
The Planning Inspectorate4800000019 Jul 2023£147k2 yrsClosed
Zendesk Licences and Consultancy
NHS England4851700017 Apr 2023£834k2 yrsClosed
Zendesk Software & Implementation
NHS Digital7226000016 Apr 2021£420k12 moClosed
DWP Digital Channels Contact Centre (DC3)
Department for Work & Pensions48000000———Live
Total live value £269.4m · mean award £24.6m1–10 of 11

Top buyers · 7 buyers · top 3 = 99%

Share of awarded value. Concentration fires above 40% for any single buyer.

✓ From notices
1
Department for Work & Pensions
2 contracts
98%
since 2025
2
HM Land Registry
1 contract
1%
since 2026
3
Department for Education
2 contracts
1%
since 2023
4
NHS England
1 contract
0%
since 2023
5
NHS Digital
2 contracts
0%
since 2021
6
The Planning Inspectorate
2 contracts
0%
since 2023
7
VIVID
1 contract
0%
since 2025

Category mix

CPV-division share of last-12m awarded value. Single-category exposure: 95%.

✓ From notices
IT services72
95%
Software packages48
5%
⚠ Concentration: 95% of recent awarded value sits in a single CPV division. A category-specific downturn would materially affect revenue.

Geography

Distribution of awarded value by buyer region.

✓ From notices
UK · schematic only
London2 contracts
99%
South East2 contracts
1%
Yorkshire3 contracts
0%
South West2 contracts
0%

Peers

Suppliers with overlapping CPVs & buyers (last 24m). Route 101 Limited highlighted.

✓ From notices
SupplierSME?Awarded · 24mContracts
DE
Deloitte LLP
No£131.7m1
TS
Trustmarque Solutions Ltd
No£83.7m4
C(
COMPUTACENTER (UK) LIMITED
No£35.7m3
OC
Oracle Corporation UK Limited
No£21.0m3
PS
Phoenix Software Limited
Yes£18.2m12
R1
Route 101 Limited
No£4.1m—
Compare peers →

Red flags · 0 active

Automated scan of Companies House status, charges and insolvency records.

✓ Verified
✓ Clean. No active risk signals from Companies House status, charges or insolvency records.

Compliance scorecard

Derived from Companies House filings — not a full supplier-assurance check.

↔ Cross-checked
Trading status
Active
Live at Companies House
Annual accounts
Up to date
Last made up to 31 Aug 2025
Confirmation statement
Up to date
Next due 14 Apr 2027
Outstanding charges
0
No charges registered
Insolvency history
None
No insolvency cases registered
Certifications (ISO, Cyber Essentials, Living Wage, B-Corp, modern-slavery) are supplier self-reported and appear once a claimed profile adds them.

Modifications

Variations to awarded contracts logged under Procurement Act 2023 s.74.

✓ From notices
±

No modifications recorded

No published contract variations for this supplier. Modification notices appear here as they are issued under the Procurement Act 2023.

News mentions

UK trade press & nationals, matched to this supplier.

◰

No news mentions found

We haven't matched any recent UK press coverage to this supplier. Mentions appear here automatically as they're published.

Companies House

Live sync — registered details, directors, PSC and SIC codes.

✓ Live sync

Registered details

Company no.
08325675
Status
Active
Type
Private limited
Incorporated
11 Dec 2012
Reg. office
The Conifers Filton Road, Hambrook, Bristol, BS16 1QG
SIC codes
61900
Last accounts
31 Aug 2025
Next accounts due
31 May 2027

Directors & PSC

  • ATTWOOD, Carla — secretary
    Appointed 18 Jan 2021
  • DAY, Ken — director
    Appointed 01 Jun 2020
  • HOUGHTON, Richard George — director
    Appointed 01 Aug 2013
  • LAWSON, Michael Shaun — director
    Appointed 01 Aug 2013
  • ATTWOOD, Russell — director
    Appointed 11 Dec 2012
  • Streambrook Holdings Limited — person with significant control
    ownership of shares 25 to 50 percent · voting rights 25 to 50 percent

Financial

Filed accounts from Companies House.

↔ From Cos House
£

No financial filings on record

Turnover, profit and headcount appear here once audited or micro-entity accounts are filed at Companies House.

Org tree

Group structure and ownership.

↔ From Cos House
ROUTE 101 LIMITED
08325675 · this company

Independent. No parent company or subsidiaries recorded at Companies House for this entity.