PS.
PublicSupply
account_balanceBuyersbusinessSuppliersdescriptionNotices
BuyersSuppliersNotices
verified_userData sourced from Contracts Finder, Find a Tender, and Companies House.
Contracts Finder ↗Find a Tender ↗Procurement Act 2023 ↗
  1. Home›
  2. Suppliers›
  3. Business services (CPV 79)›
  4. Appello Careline Limited
AC

Appello Careline Limited

Business services · New Milton
Large

Appello Careline Limited is a leading provider of digital telecare and emergency call handling services in the UK, offering solutions such as warden call systems, dispersed alarms, and monitoring services.

appello.co.uk ↗

Summary from the supplier’s website — unverified

Compare peers
Awarded
£16.4m
Live
15
Buyers
17
12m
£14.0m
At a glance
  • Quick answer
Profile
  • Social value
  • ESG & policies
  • Capabilities1
  • Buyer references
  • Accreditations
Track record · verified
  • KPI performance
  • Contracts15 / 20
  • Top buyers17
  • Category mix
  • Geography
  • Peers5
Trust & risk
  • Red flags0
  • Compliance
  • Modifications
  • News
Company
  • Companies House
  • Financial
  • Org tree
Quick answer — Appello Careline LimitedUpdated 13 Jul 2026

At a glance · for buyers and watchdogs

Appello Careline Limited has won £16.4m across 17 public-sector buyers, with 15 live contracts. No active Companies House risk flags.

Why: top buyer Housing 21 at 86% · 100% in Business services · 0 active risk flags · 0 modifications.

Decision signals
0Active red flags
ActiveCompany status
15 of 20Live contracts
86%Top-buyer concentration
100%Category exposure
0Contract modifications
If you're a buyer:CapabilitiesReferencesKPIComplianceWatchdog?FlagsModificationsConcentrationNews

Social value

Commitments mapped to the Government Social Value Model themes.

⚑ Self-reported
—

No social-value commitments yet

Jobs, skills, environmental, inequality and community commitments appear here once a claimed supplier attributes them to awarded contracts, or once we detect them on the supplier’s website.

ESG & policies vault · 0/5

Key governance & sustainability policies. Published documents link out; missing ones are greyed.

↔ Cross-checked
Net-zero planNot provided✓
Modern slavery statementNot provided✓
EDI policyNot provided✓
Anti-briberyNot provided✓
Data protectionNot provided✓

Capabilities

What this supplier does, where they sit, who they sell to.

◐ From website & notices
Sectors served · 1/8
Central government✓
Local government✓
NHS & health✓
Housing✓
Utilities & energy✓
Financial services✓
Education✓
Defence✓
Services · 6
Warden Call SystemsHardwired digital telecare systems for communal living environments. ↗Analogue to Digital ConverterSmartBridge, our digital converter for analogue telecare systems. ↗Dispersed AlarmsSmartLife digital dispersed alarm for individual homes. ↗Monitoring ServicesEmergency telecare monitoring services. ↗Monitoring ARC SoftwareCareNet EVO, the award-winning call handling platform for telecare Alarm Receiving Centres. ↗Out of Hours Call HandlingA seamless extension of your services when your offices are closed. ↗
Frameworks & DPS · 1 from notices
  • A2Dominion Group - Alarm Response Centre (ARC) Service (FH22_001)A2Dominion Housing Group Ltd (A2D) · £213k

Extracted automatically from appello.co.uk on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.

Case studies · 1

Delivery stories from the supplier’s website. Clients are not yet cross-checked against award records.

◐ From supplier website
How Appello Transformed Coastline Housing's Out of Hours ServiceCoastline Housing ↗

Extracted automatically from appello.co.uk on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.

Buyer references

Named public-sector contacts who have agreed to act as a reference.

✓ Confirmed by buyer
—

No buyer references yet

Public-sector buyers can confirm they'll act as a reference for this supplier. Confirmed references — with the contract they relate to — show here.

Accreditations & memberships · 1

Credentials listed on the supplier’s website. Not yet checked against issuer registers.

◐ From supplier website
Core credentials · 0/6
Cyber EssentialsNot evidenced✓
Cyber Essentials PlusNot evidenced✓
ISO 27001 — Information securityNot evidenced✓
ISO 9001 — QualityNot evidenced✓
ISO 14001 — EnvironmentalNot evidenced✓
ISO 45001 — Health & safetyNot evidenced✓
Other credentials & memberships · 1
TSA StandardsTSA · Standard

Extracted automatically from appello.co.uk on Jul 2026. Not independently verified — treat as the supplier’s own marketing claims.

KPI performance

Delivery, budget and satisfaction scores reported quarterly by buyers.

✓ Verified
84

No verified KPI scores yet

Once buyers report contract KPIs — delivery on time, on budget, satisfaction, adoption and accessibility — a weighted grade and breakdown appear here.

Contracts · 15 live · 5 historic

Pulled from Contracts Finder & Find a Tender. Most recent first.

✓ From notices
TitleBuyerCPVAwardedValueTermStatus
Housing 21 - Call Monitoring
Housing 217951200001 Nov 2025£14.0m10 yrsLive
Warden Call Monitoring Services
East Suffolk District Council7900000001 Sept 2025£40k3 yrsLive
Out of Hours Telephone Service 2024 - AWARD
Curo Group (Albion) Ltd7951200001 Jul 2024—3 yrsLive
Alarm Monitoring
RICHMOND HOUSING PARTNERSHIP LIMITED6420000001 Sept 2024£31k2 yrsLive
Monitoring Services
Curo Group (Albion) Ltd7971100025 Feb 2023£240k3.1 yrsClosed
A2Dominion Group - Alarm Response Centre (ARC) Service (FH22_001)
A2Dominion Housing Group Ltd (A2D)8500000001 Mar 2023£213k12 moClosed
Out of Hours Call Centre
Optivo7951200017 Oct 2022£1.3m7 yrsLive
Longhurst Out of Hours Call Centre
Echelon Consultancy Ltd7951000027 Jun 2022£50k5 yrsLive
Telecare Call Monitoring Contract 2021
Dartford Borough Council6420000001 Apr 2021£46k3 yrsClosed
Telecare Call Monitoring Services
Your Housing Group7951200001 Nov 2020£267k3 yrsClosed
Total live value £15.4m · mean award £818k1–10 of 20

Top buyers · 17 buyers · top 3 = 95%

Share of awarded value. Concentration fires above 40% for any single buyer.

✓ From notices
1
Housing 21
2 contracts
86%
since 2025
2
Optivo
2 contracts
8%
since 2022
3
Your Housing Group
1 contract
2%
since 2020
4
Curo Group (Albion) Ltd
2 contracts
1%
since 2023
5
A2Dominion Housing Group Ltd (A2D)
1 contract
1%
since 2022
6
FUTURES HOUSING GROUP LIMITED
1 contract
1%
since 2020
7
Echelon Consultancy Ltd
1 contract
0%
since 2022
8
Dartford Borough Council
1 contract
0%
since 2021
9
East Suffolk District Council
1 contract
0%
since 2025
10
RICHMOND HOUSING PARTNERSHIP LIMITED
1 contract
0%
since 2024

Category mix

CPV-division share of last-12m awarded value. Single-category exposure: 100%.

✓ From notices
Business services79
100%
⚠ Concentration: 100% of recent awarded value sits in a single CPV division. A category-specific downturn would materially affect revenue.

Geography

Distribution of awarded value by buyer region.

✓ From notices
UK · schematic only
West Midlands2 contracts
86%
South East6 contracts
8%
North West3 contracts
2%
South West2 contracts
1%
London2 contracts
1%
East Midlands2 contracts
1%
Eastern2 contracts
1%
North East1 contract
0%

Peers

Suppliers with overlapping CPVs & buyers (last 24m). Appello Careline Limited highlighted.

✓ From notices
SupplierSME?Awarded · 24mContracts
SC
St Christopher’s Fellowship
Yes£59.0m1
FC
FOSTER CARE LINK LIMITED
Yes£59.0m1
OH
Optima Health UK Limited
No£29.4m1
AC
Appello Careline Limited
No£14.0m—
V1
Voyage 1 Limited trading as Voyage Care
No£6.2m1
SO
Softcat
No£5.5m1
Compare peers →

Red flags · 0 active

Automated scan of Companies House status, charges and insolvency records.

✓ Verified
✓ Clean. No active risk signals from Companies House status, charges or insolvency records.

Compliance scorecard

Derived from Companies House filings — not a full supplier-assurance check.

↔ Cross-checked
Trading status
Active
Live at Companies House
Annual accounts
Up to date
Last made up to 31 Mar 2025
Confirmation statement
Up to date
Next due 26 Apr 2027
Outstanding charges
0
No charges registered
Insolvency history
None
No insolvency cases registered
Certifications (ISO, Cyber Essentials, Living Wage, B-Corp, modern-slavery) are supplier self-reported and appear once a claimed profile adds them.

Modifications

Variations to awarded contracts logged under Procurement Act 2023 s.74.

✓ From notices
±

No modifications recorded

No published contract variations for this supplier. Modification notices appear here as they are issued under the Procurement Act 2023.

News mentions

UK trade press & nationals, matched to this supplier.

◰

No news mentions found

We haven't matched any recent UK press coverage to this supplier. Mentions appear here automatically as they're published.

Companies House

Live sync — registered details, directors, PSC and SIC codes.

✓ Live sync

Registered details

Company no.
03229746
Status
Active
Type
Private limited
Incorporated
26 Jul 1996
Reg. office
Oregon House, 19 Queensway, New Milton, Hampshire, BH25 5NN
SIC codes
96090
Last accounts
31 Mar 2025
Next accounts due
31 Dec 2026

Directors & PSC

  • THORBURN-MUIRHEAD, James — director
    Appointed 21 Feb 2025
  • TILLEY, Christopher Stuart — director
    Appointed 21 Feb 2025
  • BARLOW, Craig John — director
    Appointed 21 Aug 2017
  • Appello Limited — person with significant control
    ownership of shares 75 to 100 percent · voting rights 75 to 100 percent · right to appoint and remove directors

Financial

Filed accounts from Companies House.

↔ From Cos House
£

No financial filings on record

Turnover, profit and headcount appear here once audited or micro-entity accounts are filed at Companies House.

Org tree

Group structure and ownership.

↔ From Cos House
APPELLO CARELINE LIMITED
03229746 · this company

Independent. No parent company or subsidiaries recorded at Companies House for this entity.