At a glance · for buyers and watchdogs
Freshworks Inc has won £9.5m across 42 public-sector buyers, with 31 live contracts.
Why: top buyer Cabinet Office at 13% · 78% in Software packages · 0 active risk flags · 0 modifications.
ESG & policies vault · 0/5
Key governance & sustainability policies. Published documents link out; missing ones are greyed.
Capabilities
What this supplier does, where they sit, who they sell to.
Service tags, sectors served and target geographies appear here once a supplier verifies ownership of this profile.
- WTE IT Service Desk Instances
- Freshdesk
- DHSC Freshdesks Email Ticketing System - GCloud12 Call-Off Contract
- Service Desk Software - Knowledge & Library Services
- MHCLG (formerly DLUHC) Freshservice Enterprise for HR - VARIATION
Case studies
Delivery stories the supplier has published, with sector and outcome.
No case studies yet
Once a claimed supplier publishes delivery stories — the buyer, the sector, what was delivered and the outcome — they appear here.
Buyer references
Named public-sector contacts who have agreed to act as a reference.
No buyer references yet
Public-sector buyers can confirm they'll act as a reference for this supplier. Confirmed references — with the contract they relate to — show here.
Accreditations & memberships
Independently issued. Verification dates cross-checked against issuer registers.
No accreditations recorded
B-Corp, ISO, Cyber Essentials, Living Wage and similar credentials appear here once added by a claimed supplier and cross-checked against the issuing register.
KPI performance
Delivery, budget and satisfaction scores reported quarterly by buyers.
No verified KPI scores yet
Once buyers report contract KPIs — delivery on time, on budget, satisfaction, adoption and accessibility — a weighted grade and breakdown appear here.
Contracts · 31 live · 40 historic
Pulled from Contracts Finder & Find a Tender. Most recent first.
| Title | Buyer | CPV | Awarded | Value | Term | Status |
|---|---|---|---|---|---|---|
| Cabinet Office | 72000000 | 18 Aug 2023 | £261k | 2.9 yrs | Live | |
| The Princess Alexandra Hospital NHS Trust | 48000000 | 31 Mar 2026 | £574k | 3 yrs | Live | |
| Surrey and Borders Partnership NHS Foundation Trust | 48000000 | 31 Mar 2026 | £144k | 3 yrs | Live | |
| BIP SOLUTIONS LIMITED | 72222300 | 01 Apr 2026 | £58k | 4 yrs | Live | |
| Surrey and Borders Partnership NHS Foundation Trust | 48000000 | 31 Mar 2026 | £118k | 3 yrs | Live | |
| NHS England | 48000000 | 01 Mar 2026 | £371k | 2 yrs | Live | |
| NHS England | 48000000 | 28 Feb 2026 | £39k | 2 yrs | Live | |
| Department of Health and Social Care (T&T) | 72000000 | 03 Apr 2026 | £10k | 12 mo | Live | |
| Cabinet Office | 72000000 | 15 Dec 2025 | £279k | 3 yrs | Live | |
| British Transport Police | 48000000 | 21 Dec 2025 | £479k | 12 mo | Live |
Top buyers · 42 buyers · top 3 = 29%
Share of awarded value. Concentration fires above 40% for any single buyer.
Category mix
CPV-division share of last-12m awarded value. Single-category exposure: 78%.
Geography
Distribution of awarded value by buyer region.
Peers
Suppliers with overlapping CPVs & buyers (last 24m). Freshworks Inc highlighted.
| Supplier | SME? | Awarded · 24m | Contracts |
|---|---|---|---|
| No | £200.0m | 1 | |
| No | £150.0m | 1 | |
| No | £65.6m | 2 | |
| Yes | £36.4m | 3 | |
| Yes | £30.0m | 1 | |
FR Freshworks Inc | No | £2.8m | — |
Red flags · 0 active
Automated scan of Companies House status, charges and insolvency records.
Compliance scorecard
Derived from Companies House filings — not a full supplier-assurance check.
Modifications
Variations to awarded contracts logged under Procurement Act 2023 s.74.
No modifications recorded
No published contract variations for this supplier. Modification notices appear here as they are issued under the Procurement Act 2023.
News mentions
UK trade press & nationals, matched to this supplier.
No news mentions found
We haven't matched any recent UK press coverage to this supplier. Mentions appear here automatically as they're published.
Companies House
Registered details, directors and PSC.
No Companies House record linked
No Companies House number on file — this supplier may be overseas, a sole trader or a consortium.
Financial
Filed accounts from Companies House.
No financial filings on record
Turnover, profit and headcount appear here once audited or micro-entity accounts are filed at Companies House.
Org tree
Group structure and ownership.
Independent. No parent company or subsidiaries recorded at Companies House for this entity.
Social value
Commitments mapped to the Government Social Value Model themes.
No social-value commitments yet
Jobs, skills, environmental, inequality and community commitments appear here once a claimed supplier attributes them to awarded contracts, or once we detect them on the supplier’s website.