CRM Helpdesk Software
Estimated value
£1.6m
Awarded value
£1.6m
Awarded 29 Sept 2025
Suppliers
1
Lots
1
1 awarded
Published
23 Oct 2025
Deadline 11 Jul 2025
Description
Call of contract from G-Cloud 14 CCS framework (RM1557.14) for the provision of a Helpdesk Software Service . Contract term is 36 months with the option for an additional 12 month extension
Scope
- Reference
- CW103429
- Total value
- £1,569,600 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 15 Oct 2025 to 15 Oct 2029
- CPV classifications
- 48000000
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Submission & procedure
- Submission deadline
- 11 Jul 2025, 11:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£1.6m
Award date
29 Sept 2025
Contract start
15 Oct 2025
Contract end
15 Oct 2029
Awarded to
Awarded suppliers· 1 supplier
Awarded 29 Sept 2025 · Contract period 15 Oct 2025 — 15 Oct 2029
Award value
£1.6m
Other contracts from H M REVENUE & CUSTOMS
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Deskpro Ltd· 5
Cross-buyer view of this supplier's public-sector wins.
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|---|---|---|---|
| G Cloud 15 | contract | — | 24 Jul 2026 |
| Deskpro Helpdesk Software Licence Renewal | contract | £353k | 19 Jan 2024 |
| Helpdesk Software | contract | £294k | 31 Jan 2023 |
| Ticketing Software (22/23) | contract | £17k | 15 Mar 2022 |
| HMRC GOV UK team triage mailbox | contract | £14k | 24 Nov 2021 |