PS.

Helpdesk Software

H M REVENUE & CUSTOMScontractContracts Finder ↗Ref CW84559SME suitablecomplete

Estimated value

£294k

Awarded value

£294k

Awarded 15 Jan 2023

Suppliers

1

Lots

1

1 awarded

Published

31 Jan 2023

Deadline 14 Jan 2023

Description

The provision of multi-channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice. Features include: • Email ticketing. Manage conversations between users and staff (agents) • Knowledgebase & Manuals. Publish a full set of self-help articles. • Live Chat. Provide 1-1 chat sessions with users. • Voice. Talk to customers with no hardware needed. • News. Publish a blog like set of news content. • ITIL. IT service desk features (e.g. Incidents and Problems). • Mobile Applications. iOS and Android apps are provided free. • Reporting System. Full and detailed reporting system to analyse performance. • CRM. Manage users and organisations. • Social Media. Facebook, Twitter, Whatsapp, Instagram and Wechat

Scope

Reference
CW84559
Total value
£294,000 excluding VAT
Commercial tool
Standalone contract
Contract dates
15 Jan 2023 to 15 Jan 2024
CPV classifications
72000000
Particular suitability
Small and medium-sized enterprises (SME)

Submission & procedure

Submission deadline
14 Jan 2023, 12:00 pm

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£294k

Award date

15 Jan 2023

Contract start

15 Jan 2023

Contract end

15 Jan 2024

Awarded to
DL
DESKPRO LTD