V&A - Soft FM
Estimated value
—
Awarded value
£25.3m
Suppliers
1
Lots
1
Published
20 Mar 2026
Description
This contract award notice is not a call for competition but is something we are required by law to publish to announce our intention to award a contract. Our Soft FM (Facilities Management) services contract will include but not be limited to the below services across the V&A estate in London and the South East: • General Services • Cleaning & Housekeeping • Waste Management • Portering Services • Support Services for Events • Pest Control • Logistics • Window Cleaning • Washroom Hygiene • Grounds Maintenance The following organisation has carried out part of the procurement on our behalf: Mortice Consulting Limited, company number 10639824, whose registered address is 26-28 Molesey Road, Hersham, Walton On Thames, Surrey, United Kingdom, KT12 4RQ. Their role in this procurement was assisting us with drafting procurement documentation and evaluating submissions from suppliers
Scope
- Reference
- VA/CON/F25/02
- Commercial tool
- Standalone contract
- Contract dates
- 30 Jun 2026 to 30 Jun 2031
- CPV classifications
- 799520009051300090911200909113009091920090922000983411109834112098341130
- Contract locations
- London, United KingdomSouth East England, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | — | quality | 60.00% |
| Price | — | price | 30.00% |
| Social Value | — | quality | 10.00% |
Participation
Conditions suppliers must meet to bid.
A minimum of £4m turnover is recommended for this contract
As set out in the Stage 1 documents
Submission & procedure
- Procedure
- Competitive flexible procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£25.3m
Award date
20 Mar 2026
Contract start
30 Jun 2026
Contract end
30 Jun 2031
Awarded suppliers· 1 supplier
Awarded 20 Mar 2026 · Contract period 30 Jun 2026 — 30 Jun 2031
Other contracts from Victoria and Albert Museum
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to TOTAL SUPPORT SERVICES LIMITED· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| PP-10183a Hornchurch Academy Trust Facilities Management Open Framework | contract | — | 06 Jul 2026 |
| London Museum: Cleaning, Waste and Portering Services | contract | — | 03 Jul 2026 |
| V&A - Soft FM | contract | — | 01 Jul 2026 |
| PP-10183a Hornchurch Academy Trust Facilities Management Open Framework | contract | — | 26 May 2026 |
| Security and Cleaning Services | contract | — | 05 Dec 2025 |
| Cleaning Services | contract | — | 27 Nov 2025 |
| London Museum: Cleaning, Waste and Portering Services | contract | — | 14 Nov 2025 |
| Soft Facilities Management Services Provider | contract | — | 03 Nov 2025 |
| Soft Facilities Management Services Provider | contract | £14.2m | 03 Nov 2025 |
| Brockenhurst College ~ Cleaning Tender | contract | £1.9m | 09 Sept 2025 |