WSCC - TH - Whole Council Design Digital Engagement Tools - AWARD
Estimated value
£293k
Awarded value
£293k
Suppliers
1
Lots
1
Published
22 Jan 2021
Description
This procurement seeks to identify and acquire an appropriate set of digital engagement technologies that will enable the Council to redesign services optimised by its use of technology. The Digital Engagement Tools are a key theme of the Council's Transformation Programme to implement a Whole Council target operating model. The programme, Whole Council Design (WCD), has 3 main themes: Customer; Community; and One Council.
Scope
- Reference
- WSCC - 023935 - AWARD
- Total value
- £293,444 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 30 Jul 2019 to 31 Jul 2021
- CPV classifications
- 48000000
Submission & procedure
- Submission deadline
- 14 Dec 2018, 4:37 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£293k
Award date
31 Mar 2019
Contract start
30 Jul 2019
Contract end
31 Jul 2021
Awarded suppliers· 1 supplier
Awarded 31 Mar 2019 · Contract period 30 Jul 2019 — 31 Jul 2021
Other contracts from SE Shared Services
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Firmstep Ltd· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Firmstep Forms, Self and Dash Platform | call off | £102k | 02 Sept 2021 |
| CRM Software Poole and Christchurch | contract | £75k | 24 Feb 2020 |
| Firmstep Forms including Self and Dash | contract | £43k | 23 Dec 2019 |
| The Provision of a Customer Relationship Management System | call off | £210k | 28 Nov 2019 |
| Firmstep Platform Renewal | contract | £31k | 10 Sept 2019 |
| CPT/2064: IT/Software Solution for Customer Services | contract | £677k | 25 Aug 2019 |
| New Stevenage Borough Council Digital Platform | contract | £379k | 31 Jul 2019 |
| Customer Experience Platform - Ipswich Borough Council | contract | £81k | 26 Jun 2019 |
| Provision of the Customer Platform: CRM, Customer Account and Web Forms | call off | £307k | 08 Apr 2019 |
| GLA Correspondence Management System | contract | £93k | 04 Feb 2019 |