Customer Experience Platform - Ipswich Borough Council
Estimated value
£81k
Awarded value
£81k
Awarded 25 Mar 2019
Suppliers
1
Lots
1
1 awarded
Published
26 Jun 2019
Deadline 10 Mar 2019
Description
Customer experience platform for Ipswich Borough Council
Scope
- Reference
- JLC/JL
- Total value
- £81,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 31 Mar 2019 to 30 Mar 2021
- CPV classifications
- 48445000
Submission & procedure
- Submission deadline
- 10 Mar 2019, 12:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£81k
Award date
25 Mar 2019
Contract start
31 Mar 2019
Contract end
30 Mar 2021
Awarded to
Awarded suppliers· 1 supplier
Awarded 25 Mar 2019 · Contract period 31 Mar 2019 — 30 Mar 2021
Award value
£81k
Other contracts from Ipswich Borough Council
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to FIRMSTEP LTD· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Firmstep Forms, Self and Dash Platform | call off | £102k | 02 Sept 2021 |
| WSCC - TH - Whole Council Design Digital Engagement Tools - AWARD | contract | £293k | 22 Jan 2021 |
| CRM Software Poole and Christchurch | contract | £75k | 24 Feb 2020 |
| Firmstep Forms including Self and Dash | contract | £43k | 23 Dec 2019 |
| The Provision of a Customer Relationship Management System | call off | £210k | 28 Nov 2019 |
| Firmstep Platform Renewal | contract | £31k | 10 Sept 2019 |
| CPT/2064: IT/Software Solution for Customer Services | contract | £677k | 25 Aug 2019 |
| New Stevenage Borough Council Digital Platform | contract | £379k | 31 Jul 2019 |
| Provision of the Customer Platform: CRM, Customer Account and Web Forms | call off | £307k | 08 Apr 2019 |
| GLA Correspondence Management System | contract | £93k | 04 Feb 2019 |