CPT/2064: IT/Software Solution for Customer Services
Estimated value
£677k
Awarded value
£677k
Suppliers
1
Lots
1
Published
25 Aug 2019
Description
The London Borough of Richmond upon Thames and Wandsworth Borough Council are looking for suitable suppliers to provide them with an IT/Software Solution to facilitate the delivery of the Councils' services. The function of this combined system will be to manage interactions between the Councils and their customers including residents of both boroughs through a single platform and contact centre
Scope
- Reference
- BIP424124358
- Total value
- £676,645 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 15 Sept 2019 to 14 Aug 2023
- CPV classifications
- 48000000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 15 Jul 2019, 11:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£677k
Award date
15 Jul 2019
Contract start
15 Sept 2019
Contract end
14 Aug 2023
Awarded suppliers· 1 supplier
Awarded 15 Jul 2019 · Contract period 15 Sept 2019 — 14 Aug 2023
Other contracts from London Borough of Wandsworth
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Firmstep Ltd· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Firmstep Forms, Self and Dash Platform | call off | £102k | 02 Sept 2021 |
| WSCC - TH - Whole Council Design Digital Engagement Tools - AWARD | contract | £293k | 22 Jan 2021 |
| CRM Software Poole and Christchurch | contract | £75k | 24 Feb 2020 |
| Firmstep Forms including Self and Dash | contract | £43k | 23 Dec 2019 |
| The Provision of a Customer Relationship Management System | call off | £210k | 28 Nov 2019 |
| Firmstep Platform Renewal | contract | £31k | 10 Sept 2019 |
| New Stevenage Borough Council Digital Platform | contract | £379k | 31 Jul 2019 |
| Customer Experience Platform - Ipswich Borough Council | contract | £81k | 26 Jun 2019 |
| Provision of the Customer Platform: CRM, Customer Account and Web Forms | call off | £307k | 08 Apr 2019 |
| GLA Correspondence Management System | contract | £93k | 04 Feb 2019 |